VanDevere Collision Center

"Excellent customer service had a side mirror replaced done in a day"

"I had my car broken into and took it here for the repairs. I have to Say Michael, Georgia and Brian went above and beyond. The car wasn't ready when initially told by another staff member but they were able to accommodate me in an emergency. I the car looked better than the day I bought it. I would highly recommend them. Thank you all for your courtesy and great work."

"Dealing with this collision center has been the worst experience I’ve ever had with a business. My car was damaged in a car wash, I had the estimate done on 12/6/22. The estimator told me it would take time to get the parts in. My car wasn’t scheduled for repair until 1/23/23. Ironically I’ve never heard from that estimator Dave in any capacity since. Not via email, not an update on how the car was progressing, not a return call on the numerous voicemails I left…. nothing. My car repairs went well past the time I was told it would take. Which wouldn’t have been a big deal had there have been some communication from the estimator. Eventually the General Manager Darrell Jacobs started getting involved. When my car was finally returned it had a wind leak in the window on the side of the car that was repaired. VanDevere had me bring it in 2 more times, but unfortunately the problem still existed. After the second failed attempt I was informed by Mr. Jacobs that the noise still exists and they won’t be trying anything else to fix it. When I questioned as to how they could even do something like that, he insinuated that it was a preexisting problem, like I had been looking for something for free. Or I was being dishonest. Incredibly unprofessional would sum it up."

"I have not got my car back but so far the staffing has been fine. I'm more annoyed with the rental car I received. It's more outdated than my current car, my insurance is paying for it. It smells like someone smoked in here for 30 years, even the cashier commented on the smell. Now I have to drive my 2 babies around in a car the stinks not to mention I work around ppl who will probably think I smell like cigarettes. I feel like if you are paying for a rental car it should be equally as nice as the car you gave them to work on or better. Also the car they gave has a big huge sticker on the back window. It's obnoxious and you stick out like a sore thumb. It says courtesy vehicle which it's not bc I'm paying for it."

"I brought my car into the body shop, and the turn around was very fast. Lance worked very hard to get replacement parts, and the body shop did a great job repairing my mirror. The staff is professional and courteous, and they make sure that you are treated very well. I would definitely recommend them to others. Great job guys!"