Firestone Complete Auto Care

"From the moment I walked in Damon was so helpful. He listened to all of my concerns. Malcolm took good care of my car and handled my issues thoroughly. I will recommend others for services in the future."

"Front desk receptionist and technician are good and doing well, but the customers' area is dirty and need to be cleaned. It used to be good and clean with free coffee, but now really need to be improved"

"I booked an oil change. I've personally never owned a car long enough to need one. They were polite and efficient and matched a competitor's pricing.the customer service area was very clean. In and out in under an hour!!"

"I took my car in to get the light on my dashboard turned off by fixing the problem, my car was put on diagnostics & I was told what was needed to be done to fix the problem, I told them to go ahead & fix it. I spent 3 hours waiting for them to finish the work, when I finally got my car, the light was still on but displaying a different message, so basically the same problem, I drove off & the light didn't go off so I circled the block & brought it back & told them that the light was still on, they told me to drive it for a day & if the light does not go out bring it back. I waited till Tuesday to call & let the know that the light was still on & the message displayed had now turned back into the original message before they took over $300 & told me it was fixed. I was told to bring it in Wednesday morning so they could see what the problem was & was told that I would have to pay an additional $100+ dollars to get my car fixed because the guys who did the work on Sunday chose not to fix the whole problem, I feel like I could have gotten a better job done by a less popular garage who would care a little more about the work & less about their USA wide famous name! I feel like I was overcharged & treated like somebody who doesn't have common sense."

"Place is horrible and over charge on all services they do. Took my car to get alignment done they told me my wheel barring are bad. $800 to get it replace one side. Took it to two other shop to see if they are bad. Both shop said was the inner tie rod is bad. Took it home, replace it myself took it back to Firestone auto for the alignment (lifetime alignment is only $190) they didn’t mention anything about the wheel barring being fixing. Another time took my car to get a brake bleed done (didn’t have someone to help step on the brake for me). This was my fault I install my caliber wrong. Had them on the wrong side left was on right and right was on left.. But they was going to charge me $650 to just take them off and switch them. I can buy a brand new caliber, brakes, get it bleed plus labor for that same price. Was my experience maybe other have better luck."