Tire Choice Auto Service Centers

"The service was immediate, and the assistant manager kept me updated throughout. I rolled in on a flat tire, and they had 2 in stock my size. The technician attempted an alignment, and wasn’t able to get it right on my VW golf. I still had to take my vehicle to the VW dealership the next day for a correct alignment. I would buy tires from here again, but now I know they don’t have the right tools to align a VW."

"Myja (sorry not sure how you spell her name) but she was the assistant manager at the Akron location was very helpful, attentive, and tried to at least reconcile an issue I had after receiving 4 new tires from them. The store manager however, I believe his name is Ken is a condescending, rude, and very arrogant human being and it's really a shame someone like that is allowed to be a manager and work in customer service. After I had left this shop I was driving on the highway and noticed wobbling coming from the rear of my car and pulled off the highway and stopped in at another auto repair shop to have someone take a look at the lug nuts to make sure everything was tightened appropriately. After the other shop tightened then he proceeded to report the back tires were very loose and compared it to being "hand tightened" . I then took my vehicle back to tire choice to have them rectify the situation and I made them aware of what the other shop had done. After they assessed my vehicle they refused to touch or fix anything because the gentlemen's trying to help me did make a mistaken and over tightened the lug nuts passed the recommended torque required for my vehicle. Tire choice then recommended I get my vehicle towed over to the other auto repair shop so they could fix the over tightened lug nuts and also recommended I sue this other company for doing so. Being caught off guard by this response I had to leave my vehicle overnight and come back in the morning which is when my Interaction with Ken happened. My dad was with me as I am a young pregnant female so he came to be another set of ears. Ken immediately had an attitude and came off very dismissive and didn't want to hear what we had to say at all. He then was picking apart the words I was using to describe what I felt in the car after leaving his shop initially saying "well last night you said vibrating and now you're saying wobbling that's two every different things and vibrating is not an issue" He could never even admit that there was ANY possibility that human error exists and that his techs could have possibly not tightened the lug nuts appropriately in the rear tires. He admitted no fault and basically washed his hands clean and refused to assess or fix my car after I paid his establishment almost $900. Not to mention I am 35 weeks pregnant and felt like I was put at risk and he didn't care and just kept blaming the other place for messing up (which granted they also made a mistake). Would not recommend and suggest Ken gets an attitude adjustment and or fired"

"Not the greatest with customer service, although Ken was generous in his concerns of my issues, he was not in the best of attitude. I felt very dismissed and not given the opportunity to see a reasonable resolution that could have occurred."

"Shoutout to the crew here! The manager Ken met with me at 7:30am on Friday and was up front that they were a day behind due to a road construction power outtage the day before (which I had experienced myself that day) so they were definitely slammed. I needed front brakes pretty bad and rotors changed out and the oil changed while we were at it - told Ken I could pick up as late as 4 or 5pm and he called me at 12 to let me know it was ready to rock. Brakes working good as new again and I'm grateful we were able to be flexible with time and a good job done on such a busy day for them. Also appreciate the inspection and some things we went over to keep an eye on over the next few months. Thanks dudes! I'll be back"

"Horrible experience and horrible customer service. I took my car there to get brake pads and rotors on August 9th. They squeaked for a month but I was giving them time to brake in. I booked an appointment for September 12th and the tech tried to see if the pads were defective. Turns out they put the wrong type on my car. They ordered the correct pads for my vehicle. I was out of town and said I’d call and schedule on Monday. When I called the guy said they were on the shelf. When I got there today they had sold 2 of my pads to someone else. I waited while they put the two on my vehicle almost an hour and have to come in again and hope my brake pads are there. The manager Ken would not do anything to make things right and was smug in his responses to me."