W.B. Mason 31387 Industrial Parkway, North Olmsted, OH 44070

"Product ordered. Received an e mail stating they could not service my area. This was in April. Never received the product. I have received 3 late notices on the account. Sent back up that the order will not be processed, and I continue to get late notices on product I never even received."

"Great for shipping supplies. Best price hands down on giant rolls of bubble wrap. Sometimes delivery is crazy fast sometimes crazy slow depends on what you order. Worth the wait since prices are low. I've ordered several times if there's any issue at all call them they fix it right away."

"Horrible customer service, doesn't respond to emails. Ordered items with 2-3 day shipping. I am now on week 3. I emailed to complain and received no response but they "created" a new order for me and according to them cancelled the first one. Called today and they said the items aren't in their warehouse yet but I should receive it by the end of the week. Will never order again. I needed these boxes and have had to wait entirely too long."

"We love WB Mason for all our office and warehouse supplies. They usally deliver the same day. We use their water service it comes around the same time each month. Their driver Kenny is always pleasant and helpful. Nicholas our sales rep works very hard to help us get the best pricing. Karen in AR helps us with any invoicing questions. We never purchase from other office suppliers anymore."

"Made an order on Friday guaranteeing Monday delivery. I called Monday and was told not all of the items I ordered were on the truck (specifically the WB mason brand water!!! Their own brand of water wasn't even available). I told the phone operator to hold off on delivery until all items were on the truck and the driver proceeded to attempt delivery anyway. Not only did he attempt delivery after i requested to wait but he came at 5:15 Monday when our specified delivery window was between 11-3. Our business closes at 5pm. The driver did not make it in that time window on Tuesday either. I called again and no apology was given, no discount was offered, and no suggestions were given on how to make things right. I was simply told "He couldn't make it in that time frame again". If the window off 11-3 was not suffice, than SAY that. Most NORMAL businesses are open from 8-5 or 9-5, so I do not understand how a 5:15 delivery is expected to be okay. I don't even need the stuff, but this is a matter of principle and good business vs bad business. I have ordered from WB mason before and had no issues, but now I am frustrated at the way this was handled. The phone operator could tell my frustration and could careless. She took it personally and was unprofessional. Needless to say I will be ordering from Staples from this point forward. Nice Work WB mason"