Kerry Hyundai of Florence Service & Parts 6149 Hopeful Church Road, Florence, KY 41042

"Ready to take my new sonata in for service. I called to get an appointment for an oil change and tire rotation and was told I did not need an appointment that I could just come in between 9:00 and 5:00 Monday through Friday and it would take an hour or so to do my work without appointment. When I showed up the next day I was told I need an appointment. I protested but that was the best they could do. I left and later called for another appointment. Again I was told I don't need an appointment. Just bring it in and they'll take care of it. I went back in and was told it was going to take 3 hours because there was four cars in front of me. Not good service."

"Great service experience at this dealership. My first time there and check in took a minute while they got all my info. Service performed in less time than expected. Lounge was clean and comfy and quiet. Only complaint was temperature - it was FREEZING in there! Overall very happy. I will not hesitate to give this place my business again in the future."

"Got an oil change and a tire rotation that is standard with my warranty. Left my car and went on to work. Got a text and a call to let me know that it was ready, which is nice. Staff was friendly and knowledgeable. My car looked exactly like it did when I dropped it off."

"Amanda, my service advisor is relatively new but very friendly and helpful. She genuinely tries to help you as much as she can. Troy (I think is his name) worked on my car (an Ioniq 5) and as usual, does a very good and thorough job. He even put my car on to charge when it was done. Tracey took me to work and picked me up since I had multiple repairs/recalls. She is very friendly and made the rides comfortable and enjoyable. I have been very happy with my service visits to Kerry Hyundai."

"Always great! The service techs that have worked on my car have done great work! I appreciate that because I purchased one of the N performance vehicles and I'm pretty picky about it. The only complaint I've had about this place was the fact I wasn't given something to drive after a fuel injector failure 60 days after purchase. The GM let me know they didn't have any vehicles available because of the shortage during this period so I guess it's understandable. Hyundai corporate did reimburse me for my rental fees. I guess my only complaint would be they should at least have a recommendation or have a rental company that they work with for these situations where they don't have cars available. Other than that. this is a very modern, nice professional dealership!"