Service Center - Chrysler Dodge Jeep Ram

"My service technician was very polite and knowledgeable. I am not happy with Dodge as now you have to pay for a tire rotation whether or not you need one or not. My technician said that it is now included in the oil change. I get my tires rotated for free at tire discounters where I buy my tires. I have done service with Zimmer ever since I bought this truck in 2016. I have had all work done there. You all use to offer discounts and coupons that was good for different service issues, you are no longer doing that. I will no longer be doing business with any Dodge dealer as I will find a new place to get my truck service. As a matter of fact I checked with tire discounters, and I can get an oil change for about 1/2 of what i paid for one today at Zimmer."

"Very nice staff. They informed me of a cracked oil cooler on my 2020 Ram Rebel, which was fine? However, it was so “a matter of fact” of how they presented the $1100 estimate, I was a little surprised, given that the truck was just over 3 years old. I had to let them know it should be covered under warranty, which gave them pause, as if they had their doubts. I think a more proactive approach to keep surprises to a minimum: look up whether the vehicle is under a factory warranty or under an extended warranty PRIOR to letting a customer know of a repair (it was covered under the extended warranty I purchased). Be an advocate for the customer and don’t force “us” to inform the service center of any warranty work. It’s just common sense to me and will save a lot of needless stress to let customers know. Be proactive, and customers will be happier that you took the effort to minimize an unexpected repair surprise. Other than that, it was a pleasant experience as far as basic maintenance goes (oil change and tire rotation). I’d recommend them, no problem."

"I purchased my 2012 Dodge Journey from Zimmer new and have had very good service the entire time of ownership. In my last experience with then they were able to diagnose the problem quickly and kept me informed along the way with a speedy repair to my car. I was treated with respect and courtesy."

"I had custom ordered a Wrangler in the late Summer and finally took delivery of it in January of ‘24. The team at Zimmer was very good at staying in touch and letting me know of any updates to the status of that build. The vehicle came in on a Friday and the team worked very hard to get it ready for me to pick up the next day. Once at the dealer they made me feel like family and they surely take care of their customers to make sure there is surely no other place you would rather buy a new vehicle from. Vince was very concerned with my comfort and happiness and still reaches out on the regular almost a month later."

"We bought a brand new Wrangler 6 months ago, and just had our first scheduled service. Brook couldn’t have made the experience simpler or easier. She was accommodating to reschedule us earlier due to upcoming bad weather. Once we arrived we’re were promptly greeted by multiple employees and all were very friendly. The facility is super clean, I noticed even the large glass garage door was spotless. This attention to detail tells me they treat my Jeep with care and respect. While we waited, Max, the salesman who sold us our Jeep came over to say hi and chat a bit. Super nice guy I’ll gladly do business with again. The entire Zimmer experience has been 5 stars!"