The Home Depot

"Sales associate was condescending when we asked for recommendations about what cleaning product to use. It doesn't seem like there's any point of having someone to answer questions if they're going to be rude."

"I pretty much live in this place, making multiple trips on days that I am working on home projects. Seems there is always some ancillary part or a different tool that I need. It is rare they don't have what I need. And on those occasions when I'm not sure what I need, one of their pros always offers good advice/ steers me in the right direction. I've purchased carpet and hardwood flooring at HD; not always 100% satisfied with the 3rd party contractors they hire, but no major issues. Standard kitchen cabinets, tubs, vanities and sinks I've purchased over the years have held up great and are still in use. My 114 year old house would be uninhabitable without HD."

"Great customer service! Couldn't find security cameras or space heaters, and an associate stopped what he was doing to help me and locate them."

"Had good experiences in the past but I will never go back. Ciara up front was so RUDE! I asked a question and she rolled her eyes and said she didn’t know. Wow. I will just go to Harrison Home Depot from now on."

"This store has gone downhill. The products are still pretty good. However, the employees are hit or miss (usually miss). For context, I'm not some fancy contractor and I'm not part of any skilled trade. I'm a guy who is just fixing up his house little by little. I've noticed that there are a few employees who are extremely knowledgeable. Those few are extremely helpful, and are willing and able to deal with multiple customers. There are other employees who are not as knowledgeable, but are courteous and easy to work with. Other employees (enough to make it a near regular thing), are honestly rude and unhelpful. Earlier today, I needed a board split and ripped so that I can fix up a part of my porch (long story). I needed a pressure treated 1x3, and discovered that they only have pressure treated 1x4's. I go to someone over at the register, and ask them who to ask about getting that done since nobody was at the lumber area (that I could see). He gives a bit of a huff and tells me that he'll help me once he's finished with the customer. I wait around for 5 or 10 minutes, and then ask another employee about getting the board cut. That employee tells me that she actually works at the desk, but will call someone. I wait around for 5 or 10 minutes more. I don't hear any call for anyone in lumber on the intercom. The guy who was helping the customer was gone and I couldn't find him. I go to a third employee and ask him (since he is now at the register). He spends a few minutes on the phone and until another customer needs help. He tells me that he was talking with the super, who would find someone to assist me. I wait around at the area where they cut wood and spent about 10 minutes calling my mom, since at this point it's been over 20 minutes, and it seems I'll be there for a while. Finally, some employee comes over to cut wood for a different customer. I explain that I've been waiting a long time, and I would like to get what I need done before it rains. He calls over a different guy, but they both made me wait while the other customer gets his wood cut. I'd waited at least 30 minutes minutes, and it was honestly insulting to see the other customer get preferential treatment. While I was waiting for the other customer to have his boards cut, I explained to the guy who was helping me that I needed the 1x4 cut like a 1x3 (2 and 3/4 of an inch). Once he had cut my board, he finally explained to me that he could not cut a 1x4 so that it matched the dimensions of a 1x3, which meant that over 30 minutes of my time had been wasted. There have been other occasions where I have find the workers rude or unhelpful. In one case, I asked about the size and pricing of a granite block that was being shown as a sample. The guy was visibly annoyed with me and told me to ask the guy at the desk in the carpeting area (the guy handling samples was with a customer). I have absolutely no problem with being redirected, but the annoyance was insulting. He is getting paid to be there, unlike me. In a third case, I had bought a pressure gauge for gas lines. A lot the ones they had were broken (and they seem very fragile), and I gave one that I had bought back to customer service on account of this. I found out later on that they simply put it back on the shelf. Another thing I've found annoying is playing tag with the departments. "Who do I go to in order to find out about shed kits?" leads to talking to at least 3 departments. In another case, I had to wait a good 10 or 15 minutes for somebody to find a red flag for me to put on some wood that I bought. There are a lot of little things like that. Home Depot has some really good people there, and they also have some people who frankly make me consider shopping elsewhere. This is from a guy who has spent a lot of my money at Home Depot."