Jake Sweeney Auto Body Shop

"Jake Sweeney Auto Body Shop was able to turn my headache of dealing with insurance and repairing my car after being hit a breeze! Jerome, Brian, and Rachel made the experience enjoyable and were very helpful. I highly recommend using them for all of your car repair needs!"

"I am not normally a review type of person, but I felt compelled to commend the folks at Jake Sweeney Body Shop. From my first contact, Bryan and his staff were fantastic in every way! Communication is a big deal with me and I never felt like there was any time I didn’t know what was going on. Repair work was top of the line and couldn’t be happier!"

"This review is not about the quality of the repair. That was taken care of well and in a timely fashion, it was within BMW standards (I am assuming!), it was a minor repair, and it was covered by my insurance. The problem was the absolutely unprofessional behavior exhibited by the person managing this repair. My car was returned to me with a nail in a tire. Upon driving it off the lot, the pressure monitor immediately lit up because the tire was at half the pressure it was supposed to be (18 psi vs 32 psi). I drove back and the same person simply reinflated the tire, claiming the tire was good to go. In a day with pouring torrential rain and having to drive an hour home (that is the closest certified BMW repair shop to where I live), I clearly did not think it was a good idea. My car is a sports car, so I can't just stop at a random tire shop to have the tire repaired or replaced. Needless to say, I drove myself to the BMW Service Center up the street (literally). The tire did end up needing to be replaced (clearly) at a cost of nearly $400. Being part of Jake Sweeney, where I bought and service my car routinely, I was deeply disappointed by the lack of customer care and concern for a customer's safety."

"Our vehicle was taken here for damages due to a collision all being paid for through insurance. The lack of communication with updates, days with no return calls and I’m still waiting on a call back from service manager to discuss issues. They had our vehicle for close to a month and we’ve had nothing but problems since picking it up. The vehicle had to be towed to the service department all to be told a technician left the key in the ignition which caused low voltage, drained the battery, and tons of error messages and xdrive malfunction. Never again!"

"Had to change my stars from 5 to 3. 2nd time coming to this shop because Brian did an amazing job getting everything done and right the 1st time and the work was great. Let me start by saying The body work is AMAZING! But after it being in the shop for 28 day's I i go get it and my turn signals aren't working so that stinks. Spend an hour or so waiting then to go home and to find out more things are wrong witch happens. So i thank Brian for the extra days for the rental. Go to get my car 4 day's later and tires don't read. So i had to drive over to Chevy to get them looked at. Tonight i go to turn my wipers on to clean my windows (they had to put a whole new pump in) There is no fluid! Come on now! How you even gonna test to see if it works. I have had nothing but problems from this shop and it's sad cause my 1st experience was great. Very disappointed."