Caliber Collision

"The disaster of the bodywork this place did on my 2021 Ford Explore started at the Troy location. I made an appointment I sent over an estimate that my insurance company had provided me. I dropped off the vehicle and not even a day later they told me that they couldn’t work on the truck because it had an aluminum body. Troy Caliber asked to tow it down to a different shop. Naïvely I let them do that. What I didn’t know was they were going to strip it down before they sent it out. So then the Cincinnati Location began blindly working on it replacing things that weren’t even Broken and the insurance company began refusing to pay for undocumented work and unbroken parts. Caliber tried to reassemble the truck three times and each time they found parts that they missed that were broken. Then once it was reassembled, one of the headlights quit working and they couldn’t figure out what was wrong with it. So they brought in an outside diagnostics person who charged $315 for a visit. Caliber did this without approval from either me or the insurance company to do so. Therefore, my insurance company is refusing to pay for the ludicrous charge this technician charged. I dropped my vehicle off on November 1, 2023. My truck has been done since January 19, 2024. It is now almost Valentine’s Day and I still don’t have it back because Caliber and my insurance company are arguing about who should pay for what. When I called to settle the matter, the manager tried to tell me that it was all my insurance companies fault, and that I should talk to them and force them to pay the money. When I told him that I know exactly what happened and that they are charging an outlandish price to have someone diagnose a car they couldn’t fix in the first place he began to get defensive. I told him the insurance company gave him $200 of the $315 owed and he needed to be reasonable. Caliber had been given $13k for a simple job that is taking his shop almost 4 months to do and they’re not even doing it well. When I told him that I would pay the extra money on top of my deductible he then came back and said well there’s another $4000 your insurance company hasn’t paid. I asked him where this Bill magically appeared from because for the past two weeks we’ve been fighting over $100. He said that the Troy location had done work and that the insurance company needed to pay that bill as well. This is when I learned that the Troy location had stripped down the truck and shipped it down to Cincinnati without any parts and no documentation of anything that had been broken. Meanwhile, I’ve had to keep rescheduling an appointment with the dealership to have mechanical work done. Caliber keeps telling me they’re going to be returning it to me completely fixed. However they are in complete denial that it won’t be done. That they are holding up the entire process over $100 and undocumented work."

"I'm very pleased with the service of my vehicle. They kept me informed on when my vehicle will be ready daily. My car looks brand new. They cleaned my car inside and out! Thank you for the great services."

"Although I never did do service with them with the vehicle being totaled, at least up to the interaction were fairly good. My person working with my insurance adjuster , Lauryn Marsh was helpful throughout the process. From checking the damage in the beginning & assessing it afterwards. She even gave me a copy of the estimate papers since we were on the topic of it to see how much it reached. Damage visible was minor but as more deeper it went , so did the prices. I dinged it 1 star since I wouldn't have known how the repairs would be at the end & also because I initially came back to let them know to release my vehicle to my insurance but they didnt, next day I got a call from the copart & my insurance to which I called them & only then was it released. I don't doubt they wouldn't have done a good job, but I'm the person who likes to see results & good work rather than leaving it up to faith & chance. Also the lady at the front desk was welcoming as well, didn't have to wait long to get noticed but couldn't say that the 2nd time I went in."

"Had my truck in for repairs to the roof. It was quickly fixed and the repairs were excellent quality. Looks like the damage never even happened. Ryan did an excellent job keeping me up to date on the repairs. Excellent customer service from everyone at this office."

"It was absolutely horrible. No one would listen to me and the shop kept hanging up on me and wondering why I would keep calling back getting mad at me like I hung up on them! I told them there were issues with my truck, and they did not address them. And now my truck is at the third place its gone to be looked at. This is STILL an ongoing thing since December 14th!!!! Almost 4months!!! What in the world! AND they chipped my paint and thought I wouldn't notice it!"