Brownies Independent Transmission

"Overall, I believe this business does good work the reason I only gave four stars is because I do not like the poor communication that I have received at this establishment. Tom, the manager has had my car since 10-27-23. I paid Tom for the diagnostic fee which was 750 because I have some transmission issues. Instantly the technicians were able to link the issues back to the transmission and the way that it was installed. I came back in signing paperwork on October 30, 2023 and made another payment And after making that payment I came back on November 1 and November 15 of 2023 to make another payment . That is a total of $3000. My bill is 4100. My problem is not with the communication of the price. It is the communication of when the car will be done. I was told once I paid that the car would be done by 2 to 3 weeks. And each time that I call back, they’re telling me they’re working on it but I drive past that way every day to go to work and my car is still sitting . they did explain that they pull the transmissions out and then push them out. That is understandable. The other thing that I did not like that my vehicle was left on the lot completely unlocked for anyone to go into car parts were left in the trunk of the vehicle. I took pictures each time. I spoke with the manager Tom who told me my vehicle will be ready on 12/6/23 which the entire to December 15, 2023 and after that he told me that the vehicle will be ready for pick up on December 16, 2023, which is a Saturday knowing that they would be closed. So I drive up there looking stupid because they are closed. I do not like the way that I am being treated because I feel like I am getting the runaround. Other than that I would refer them. And I did not get on here to bash them. I got on here to leave a review."

"I am extremely disappointed in the service I received here. I trusted them and the BBB I paid almost $3000 // $2895 to be exact and had to bring my car back twice after because it was still doing the same thing. After I spoke to the top guy there, he told his staff to replace the part. I continued to drive my car and had nothing but issues since replacing almost everything they supposedly fixed. To top it off I have voiced my frustrations every time got was excuses, so I had to bring men in the office and have them call on my behalf and they told me these guys was full of it. After being lied to, treated poorly and pushed off I did not even receive a professional I am sorry or discount on my work that was done or if in the future if something goes wrong bring it back. I called today and got brushed off as well as to what was all done to my vehicle and was told that I can bring it in leave it for a couple of days and they'll find paperwork to see what's wrong with it I would not recommend this place to anyone I would find a mechanic off the streets and probably receive better service and my car would probably run longer."

"I was told to go there by a local repair shop. I asked the man if he could come outside to look at car so I could show him where the fluid was spraying out of . He said they dont do that...I explained were from our of town .I just wanted to show them what's going on... So he said he would send someone out...We waited 30 mins . My son finally said to go to the other transmission shop down the road and they waited on us within 5 mins... No customer skills"

"I am very irritated my car probably been here for a few weeks , I was calling every other day to see have he got to my car so Tom will always say he will give me an call by the end of the day or week so last week Aug 11,2023 I had my dad go and he said a note about my car was on the board so I could have been picked it up so then they says I’m having electrical issues so I get my car towed and took to a Chevy dealership it is not aug 17, 2023 and I have to pay $500 for a diagnosis just for them to tell me it wasn’t electrical it is my transmission !!!!!! I’m so frustrated about this communication was not done right at brownies I am very disappointed ."

"This shop just earned a life long customer. I thought I was having transmission problems on my truck and walked in ready to pay $3k+ to get it fixed. They diagnosed the issue back to a misfire from one of the spark plug boots coming off. They pushed the boot on and totally fixed the sudder I was feeling in the free diagnosis of my truck. Turns out there was no issue with my transmission at all. They could have easily rebuilt my transmission and charged me thousands of dollars but they were honest and looking out for me - the customer instead of trying to take advantage of me."