Voss Collision Center and Body Shop

"Just had a very unpleasant experience with this shop. My vehicle was towed to this location after hours following an accident on a Monday(11/27). Realistically they wouldn't have been able to look at it until Tuesday(11/28) at best. I called on Friday(12/1) for an update and they informed me that they never received the vehicle but that they would check the lot for it. Of course no luck. Both my insurance adjuster and myself have called attempting to track the vehicle down only to be told that they have checked the lot several times and they dont have it. Today is now the following Tuesday(12/5) and my patience has finally run out so I drove to and searched the lot and found it myself. It wasnt hard which leads me to believe that nobody actually looked for it. When I notified the rude portly gentleman behind the desk that my car was in fact on their lot he said he had been looking for it and held up the paperwork. I replied "Its right there," and I pointed to it. It had literary been in eyeshot of his desk for an entire week. After interupting me several times to offer up some lame excuses he informed me that sometimes the drivers leave the keys in the car and sure enough, they did. I'm getting pretty annoyed by this point and am weighing my options when the portly gentleman from the office approached and started writing the VIN down. I told him my concerns and how I wasn't overly-confident in them at the moment and he got rude again. Told him to nevermind, I dont want you touching my car. I then had it towed to another shop to have the work done. Thats right, I'd rather pay for a extra tow bill out of my own pocket than deal with the rudeness and incompetence that was shown to me over the last week by this shop. For the record, the redheaded female was helpful and courteous during the short interaction I had with her."

"I highly recommend Voss Collision center to anyone needing bodywork done on their vehicle. I was beyond upset when a guy ran into the drivers side of my brand new bmw with his RAV4. The entire drivers side of my vehicle I’ve had for 6 months was destroyed. Thankfully the Voss Collision Center at Cadillac was able to fix my vehicle and it looks just as good as the day I bought it! Huge thank you to Jake and Bill for making the entire process smooth and efficient. They got my vehicle back to me and looking brand new within a week of starting the repairs!"

"Very professional in all aspects. Kept me informed in every process and procedure being done to my truck. Paint work was excellent in quality and color match. I would highly recommend Voss to anyone who loves there vehicle as much as I do."

"OUTSTANDING Customer Service Experience With The Voss Collision Center & Body Shop!! From the moment we called to the second we left, their communication and work performed was superb!! Honestly it's been a while since we have seen or experienced this level of customer care. we were convinced true customer service didn't exist anymore! Big thank you to Kyle & Angie for handling EVERYTHING for us! From getting us into a rental car, dealing with the insurance adjuster, ordering the correct factory replacement parts, to completing the physical repair. Sadly this was not our first collision center experience. Until now, we have never NOT had to call an adjuster an argue with them over the phone for days. Usually over cost cutting expense like a rental car extension or a corner they want to make on your expensive vehicle. After dealing with auto accident the last thing anyone needs to go through is a poor experience getting their vehicle restored back to its original luster. If you want your vehicle fixed right the first time take it to VOSS! I can confidently say from experience they will take care of your EVERY concern quick fast and easy! Your vehicle will look better than it did before your accident! Thank you again to the entire team at the Voss Collison Center & Body Shop! We truly couldn't be happier with everyone's hard work that was performed to get us back into our vehicle! The Customer Service, Paint & Body Repairs were Flawless!"