Carl's Body Shop & Towing

"I was hit and had my car towed to Carl's Body Shop. Matt and his staff were excellent to work with! They were so pleasant and let me know what was going on with my car throughout the entire process, including taking the car to the dealer and having it picked up to get the computer part fixed/ reset. I also had it detailed on the inside so it was like a new car when I got it back. If you find yourself needing work done to your car after an accident or just need a detail go here!"

"So I promised that I would do this, or at least said I intended to. Recently, I had the misfortune of getting hit on the interstate and, long story, but for all intents and purposes, it was totaled. I also received a broken nose in the ordeal. Originally, I had left a scathing, harsh review of Carl's. It was very frustrating. My 76 year old father was driving me around, I had a broken nose, no car... and we were driving from Piqua to downtown Dayton on some wild goose chases initially. It was just imperfect and a general lack of communication. One or two things was my fault. And when I found it that it was going to be $600 to get my car out of their impound lot, and it was cash only, which I obviously didn't have, that's when I wrote my one star review. Well, it got attention. Audra the assistant manager and MJ the shop manager both saw it and did everything to reach out to me. And I mean EVERYTHING. She found me and contacted me on Facebook. He pulled me into a meeting with her when my dad and I came down that day to get my car. They asked if I had an insurance claim number, said they would talk to my insurance company for me to see if the towing bill was covered, and even though it wasn't, MJ and Carl's ultimately accepted my signing my car over to them as even payment to make things right. The owner Matt was out of town when I posted my review but he was very apologetic and understanding as well. Once we had talks, everything was handled first class and with understanding. Leaving reviews like this can be a positive and a negative thing. For me, it was a very negative experience at first and I expressed a LOT of frustration on here. Right, wrong, or in between, it got attention. Ultimately, I do have to credit the management team for wanting to do things right by me. We all have our frustrations at times, especially me with what I went through. But when people are willing to talk and a business is willing to serve the public , they deserve credit and that is when so much can be resolved. So thank you to them for working with me on this. They did a terrific job taking someone who was frustrated and angry and making me very satisified with the outcome."

"I only give two stars for how nice everyone was to me, otherwise it’d be lower. My vehicle was there for almost a month. I understand delays on parts, but they almost didn’t give me back my vehicle the day anticipated for pick up because they were fixing an issue that I said was separate and did not need addressed. I did receive an apology for that, but then they kept delaying the pick up time that day - even knowing that my mom had to drive the vehicle six hours to me that day. They left broken glass in the back of the vehicle, AND they did not replace the battery as I expressed would most likely be an issue that needed addressed so I almost immediately had to take the vehicle into another shop to get that fixed. With how the insurance side played out, I had to pay hundreds to get this fixed (due to my type of vehicle) and am now awaiting insurance reimbursement. I’m lucky to have that money because some people would’ve been more screwed over than me in a situation like this."

"Went to get a quote. Asked for Matt. He NEVER came and talked to me. He walked around talking about all sorts of other things. Finally after sitting for an hour waiting someone told me they wouldn’t touch my truck. But wrote a quote saying repairs would be $3500. Stated they couldn’t put on the estimate for insurance that they wouldn’t touch my truck. How can you write me a quote for something you won’t do? How does that make sense? If you won’t touch it, you need to put that for my insurance to see that you won’t touch it. Sounds like someone’s ego is too big or there is some shady things happening. Wont EVER consider this place for anything."

"Had a new bumper put on my Dodge sprinter van. They did a fantastic job! They completely detailed the van on the inside and out. Wow thank you so very much! They went above and beyond I could not be happier. And the detail shop WOW outstanding!!! If you want an outstanding fantastic job done don't ever take your vehicle anywhere other than Carl's body shop. A very very happy customer!!!"