Bob Ross Buick GMC Service 85 Loop Road, Centerville, OH 45459

"We bought a new GMC Acadia 2021 . ( 1st time took it in ) we purchase some extra accessories for our new GMC mud flaps , floor mats , cargo net , cargo area shade , paint protection , interior protection . We got the gold star treatment . ( 2nd Time ) We found some issues with the vehicle . Talk with Tom Spears New Sales and Ken new sales manager they we’re glad to take care of it . My wife was introduced to Andrew Heller Service advisor . He took care of all the issues we have . My wife ask for his Business card because she was so please with his Great job . I can’t take time to get the vehicle service myself, I am working . I believe I will not have to worry about them taking a vantage of my wife because she’s a female . Andrew treated my wife professionally . I would like also to give big thanks to the Service technicians that took care of my vehicle . We got the gold star treatment again . I wish had the names of the service Technician . So that they get some Recognition for a greet job they do ."

"Andrew the service writer took me right in when I had a screw in my tire. While there I told him my brakes had a slight squeal when pressing gently on the brake pedal. He heard the noise, got a mechanic to look at it, and fixed it immediately. I bought this car from them as a certified auto a month earlier, and they stood behind their vehicle without hesitation. Great job!!!"

"Bob Ross GMC Service exceeded my expectations again! For this particular service department visit, I was on a very tight time schedule and required the scheduled service to be completed by a specific time. I informed Mathew Griffin of that requirement at the onset of the appointment and he came through for me. They did the required service and even wash my car without me asking them to do that. Big THANKS to all the Bob Ross Service Department employees!!!"

"Dropped car off for a scheduled oil change appointment at 9:30, used shuttle to get home, good experience. Called dealership at 1 to get the car, service representative said it wasn't done yet. Asked if it could be done by 1:30, he said yes. I got there at 1:40 and waited 15 more minutes for it. It's an oil change, so they obviously didn't start it until I called. Very friendly, but time should be met or at least communicated better. Price for oil change is very good compared to even cheap companies like Monro or NTB."

"The service department is fantastic and very attentive to your needs. On December 4, 2019 I purchased a 2019 Ford Explorer, the salesman did a great job, was very understanding about this being the first vehicle that I have purchased by myself. The problem came when I was taken to the finance department, James (I can't remember his last name) anyway he made me feel rushed the whole time. He never went line by line to explain what exactly I was signing or why I was signing---he just kept saying sign here, initial here, sign here and it wasn't until I went to the tag office that they pointed out to me that they had charged me $108.00 for tag and title. Now I have a perfectly good tag that I could transfer to the new vehicle but James never asked me about it, he was just in a hurry to get me out the door ASAP. Purchasing my first car by myself wasn't what I expected but hopefully this vehicle will last a long time."