Matt Castrucci Kia Service

"Terrible experience. I have been hung up on several times while inquiring about my vehicle. I've asked to speak to the service manager and/or the general manager while I was on the phone with said individuals behind service counters, while i was standing. The staff said they were busy, but were clearly in direct sight laughing. This company does not care."

"Bought a brand brand new 2023 seltos get a recall order about the stop and go oil pump catching on fire call and leave a voicemail to set up a service appointment. Never return phone call. Call again the next week. Nothing 3 weeks later. Finally get a hold of somebody to get told I can't be seen for 2 months. Little upset but okay then the vehicle starts dying at red lights call and ask if this is an indication that it's going to catch on fire. Get told. Have no idea. You can drop it off and leave it. We might be able to get to it. Ask about a rental. They say we don't do that and still the earliest appointment we have is in 2 months. So just risk having your wife and child in a vehicle that might spontaneously catch on fire. We'll see you in 2 months"

"* Update the gm Mohamed reached out to me and was very nice in trying to address this situation. They gave me a $100 gift card and filled our car with gas before picking up. We will be giving them another shot. They also were nice to my wife and appreciated the feedback and would be using it to try and improve. I definitely appreciate that as everyone makes mistakes and we all have to try to get a little better everyday. Overall, I appreciate the reaching out and work to improve our experience."

"My engine light came on and I immediately called for an appointment.I was able to get in within hours of my call. Aron Lewis was extremely helpful and very personable. He made my experience very easy and had me back on the road within a timely manner. Aron is a true asset to your service department! Thank you!!!"