PuroClean of Northern Kentucky

"My basement flooded because of a failed sump pump on Labor Day. I panicked, calling multiple mitigation companies and they were either closed or already on calls. Finally I got connected with Colin of Puroclean and he was able to get people out same day and ultimately got my basement put back together. If I ever have water damage again, I wouldn't trust anyone else with my mitigation and restoration."

"DO NOT HIRE. This company accepts jobs they do not have the means to handle. Accepted a mitigation and reconstruction project of a ceiling and a bathroom after a water leak was found in Sep 2023. Took the place apart, and it's still a mess 3 months later. Terrible communication, lack professionalism, make excuses about having too many jobs, can't commit to a simple timeline to finishing the project. 3 months after starting a job, it is still not finished and there is no end in sight. Seriously, go with another business. Update: Your reply clearly indicates your lack of knowledge of my project. USAA issued a payment based on their OWN ESTIMATES early October (I sent you proof) because they got tired of waiting for Puroclean to send them estimates. YOU finally got around to sending estimates by late November. I had told your staff that I would pay for the work myself and work with USAA early in the process because I wanted the work done ASAP and knew USAA from working with them in the past. When I asked Puroclean for a timeline of when work would be done after waiting 3 months, you still did not provide any. Workers showed up unannounced, at random times and on random days, and did not have the supplies they needed. At this point, completion of the project which you have already received close to $5K to complete and parting ways would be the best course of action. Maybe there is a break of communication on your end, but I have been communicating with your staff weekly since September (Allen, John, Colin... etc), and no one seems to know what the heck is going on. So, there is room for improvement on your end. USAA has been an impeccable company that I worked with for 20 years and don't you dare blame them for these delays and poor communication."

"PuroClean responded very quickly to our water emergency and cleanup/mitigation was immediate. Reconstruction was of excellent quality. All service people were professional and communicated frequently and effectively. It did take a long time to complete but we are happy with the result."

"I live in the bottom floor unit condo of my building, and the unit on the top floor had a hot water heater issue that flooded down to me. Puroclean was super easy to work with and got the job done very well. Greatly appreciate their work and professionalism."

"Puroclean is awesome! I own a restaurant and someone plowed their vehicle into the back of my free standing building. A headache I don’t need! But here comes Puroclean to the rescue. Came on a recommendation so I gave them a try. The damage was extensive and involved masonry, electrical, and structural soundness/ engineers. Puroclean has contractors to do it all! What a relief. I have a restaurant to run and did not want to be a general Contractor also. Building anything these days is challenging with all the labor and supply chain issues so hiring my own contractors would have been disastrous. They handled everything! Since my business is open everyday it was important to coordinate contractors in a specified time frame and order to ensure minimal down time. It was flawless, after we had the estimates approved and the materials secured. The did the necessary demolition and rebuild and cleanup. I could not have been more relieved. Great work by all subcontractors also. Building looks good as new! I would highly recommend this company! We all hope to not need it, but if unforeseen issues arise definitely use them. It will definitely be a wise choice! Thanks Puroclean!"