Sally Beauty 1500 Spring Meadows Drive, Holland, OH 43528

"I bought a gel nail kit from here I got it home and opened it and it had a bunch of random polishes not even the brand of what I thought I was getting I took it back to the store for them not to even replace it or exchange it I paid over $55 for it didn’t even apologize nothing"

"Worst customer service!!!! Two employees in the store working, one stocking (unapproachable) and another female working the register. The black female stocking offered no other suggestions for what I needed. Wasn't friendly and asking if I needed help finding anything. The other employee (older white female with brown hair) working the register, left to finish assisting this customer that wasnt nearly ready to check-out! This took over 10 mins to assist this customer, even though there were two of them. Neither of the two employees seem to care I was patiently waiting and in a hurry! So I left! This is appalling especially for me since I shop online and use the stores for emergencies. I will never shop this location again!!! Disappointed"

"Store sign showed it opened 10 am. Store locked and nobody home at 10:25 am. No phone response. This was the second Sallys I attempted to shop. For my first stop the store on Glendale was closed for a week. They were nice to put up a sign. Just found out the blue haired girl got there "very late" and was just "trying to open the store." -- Her words when I called. She saw me at the door and ignored me. I called and she let the phone ring several times. She must had figured out I wasn't going to hang up because after I think ring 10 she finally answered and tolde 10 minutes .."

"I will never buy anything from your company again. I made an on-line purchase with same day delivery, one of my items was not available so it was removed. I received an itemized copy of the bill with tax and delivery, and was overcharged through my PayPal. I waited a couple of weeks, called the store and was told I have to call customer service. I called customer service, spoke with someone named Richardo who told me the itemized bill is wrong and what they charged me is correct. I asked how an itemized bill could be wrong and was again told it was and the amount they charged was correct. I asked to speak to a supervisor, was told someone would return my call, no one ever called."

"Even though the worker was nice this company shouldn’t be hiring random people. They have no idea what to do. Hire actually licensed people. She was nice but had no idea what toner even was like why are you working there then?"