Ulta Beauty,

1254 South Holland Sylvania Road, Holland, OH 43528

"Love this store. My mom and I frequent it quite often. I just recently started getting my eyebrows laminated there. First time, my experience was great. Nicole was wonderful! The only thing I didn't love was the tint, as my eyebrows are already really dark. No big deal, I booked the service, my fault. So I booked again, this time for lamination, wax and shape only. The service was great, and Nicole was very pleasant all throughout the service. At the end of the service and after I did a little shopping, I went to the register to pay, and I noticed I was charged for a tint. I brought this up to the cashier and she ended up bringing Nicole to the register to see what happened. Nicole proceeded to tell me that indeed she did do a tint (even though she didn't tell me that) because it was what "I normally get".... I've gotten my brows done there once, she made it seem like I was a long time of customer of hers and that tint was a regular thing for me. Not to mention, she never mentioned what service she was performing on me before she started. Not once did she ask me if I was doing tint. She just assumed, without even looking at the scheduled appointment. And then, when brought to her attention, she didn't even correct the issue, but instead made me pay the additional $15 for the tint even though I did not ask for it. And yes my eyebrows are still too dark. I just thought it was the lamination process that did that, but no, it was because she put tint on there again. Very, very dissapointed as $15 just cost her a customer. I will not be returning and will spend my money elsewhere to get my eyebrows done. Super dissapointed as I work in customer service as well and that was just a shady tactic to get more commission. Well jokes on you because that $15 would've been an additional tip. Seek your eyebrow services elsewhere. Save your money and time."

"I rarely post poor reviews so it has to be significant to make me say something. The past three times I've been in there an older, gray haired woman has made my shopping experience uncomfortable. She will not leave you alone even though you've repeatedly told her that you don't need help. She doesn't just hover she GETS IN THE WAY. She will not move and I cannot continue to look at products because she is just standing there, staring at me, IN THE WAY, right in front of the products that I am trying to sample/see. I would have most likely purchased more this last time I was in, but after three visits with this obnoxious behavior I was done. I bought what I had in my hands (which she attempted to take away from me and take up to the cashier) There is a line between aloof loss prevention observation and obstructionist behavior and she's crossed it three times with me. I will go to Sephora at Kohl's from now on."

"Placed a pickup order, arrived mid morning around 11:15am Monday to pick it up and opted for curbside. Sat in my car for 20 minutes, and had to go in to get my order. Told her I’ve been waiting in my car for curbside, and her only response was “well I’m the only one up here, so I can’t really run anything out.” If you’re short staffed turn off the curbside function, no apology or any kind of remorse for the the wait or inconvenience. Very poor customer service."

"It was ok. She was happy. All was good. Rain was apparently leaking through the roof. Other than that it was good."