KAY Jewelers

"Have nothing but positive things to say about the location and staff. They have always been more than happy and helpful with anything I have brought their way! Today my daughter and I stopped in on the spur of the moment to get our ears pierced. While they prefer appointments they were right on it! Excellent"

"Didn’t even want to provide 1 star but had to. I wish I would have read the reviews before trust this location with my wedding ring. A bracket around my center diamond broke off end of February. Took it into this location to get it sent off and fixed. Received it back a week or 2 later, 3 days later the same bracket broke off. Went back into the store to tell them the issue and the lady told me they will expedite my ring since it wasn’t properly fixed the first time. Fast forward to now, didn’t receive my ring back until today after not having it since end of February and come to find out the repair team completely botched my wedding ring. Not only was the bracket still bent, BUT they stated that the center diamond got chipped in the process and they had to replace it. THEY REPLACED MY CENTER DIAMOND WITH A SMALLER SIZE DIAMOND WITH NO EXPLANATION OR CAUTION! After having this discussion with the store manager, she stated that there was nothing they or the repair team could do because “as I know, no 2 diamonds are alike.” I understand no 2 diamonds are alike but they tried to get away with providing us with a smaller diamond not thinking me or my husband would notice. Worst customer service I have ever encountered and I recommend going to a different store location because each location has their own repair shops they work with. I in fact took it to another Kay location and after they inspected my ring, they in fact also stated that the previous location / repair team messed it up."

"All 3 young ladies Carol, Hillary and Tiffany were a great help. Came in for a cleaning and inspection and walked out with a very happy wife with new 1/2 carrot diamond earrings and a Citizen new watch and wedding band for myself. Thanks again for all your help."

"Had a great experience here!! Cleaned my ring (online custom exclusive), found the love of my life his perfect wedding band, received a discount for my loyalty, and had great conversation and service from the ladies! #EveryKissBeginsWithKay!"

"UPDATE. Pearl fell out not even two weeks later. Terrible jewelers. I brought in an old family ring with a couple of pearls on it with a gold band. One of the pearls was becoming loose so I thought regluing and tightening the prongs would've been an easy fix, right? Wrong. I paid $70 to simply reglue and simply tighten the prongs. The first time the ring came back, the glue was messy. There was glue on parts of the ring that the pearl wasn't even touching, and the glue was not uniform around the pearl, making it sloppy. I told the attendant I was not satisfied with the work and they told me they would send it back to have a more experienced jeweler fix it. Second time rolls around and there was an improvement, but there were gaps in between the pearl and side of the slot it fits in (in photos attached). It looked sloppy. I informed the attendants and they told me they thought it looked fine, disregarding any concerns I had. (I mean, I paid $70 for a simple fix.) They offered to send it back to the repair shop and have their "master jeweler" look at it, no I declined because there was no way I was going to trust them with my family heirloom for a third time... no refund at all given because they said they did the job (a bad job). Whatever. Learned my lesson to not waste my money there anymore. Point of the story is don't trust these inexperienced, sloppy jewelers. There is no satisfaction of quality guarantee at all. One photo is the photo of the terrible glue job they did. The other series of photos show the unevenness of fitting of the pearl. One of the prongs isn't even touching the stone!! Despite one of the attendant's claims that it looked "fine.""