Kroger Pharmacy 3105 North Bend Road, Hebron, KY 41048

"This pharmacy is very understaffed. The line to pick up was long and my son's prescription was not ready. However, this is not a complaint. The employees who were working were moving quickly trying to accommodate everyone. Mitchell was absolutely amazing. He stayed calm, cool and collected and was an absolute gem to every customer he spoke with. For me, this made my visit a 4 star visit instead of a 1. You can't go wrong when you employ great people!"

"Get your prescriptions anywhere, but this Kroger. Employees are great. The management cannot figure out how to do anything. They auto text you and say stuff's ready, you get there and say it'll be an hour. Dr calls in a prescription, they might get around to it in three or four hours. Kroger's all about doubling prices for everything to maximize executive profits and not managing their stores. Go somewhere else."

"I refill prescriptions several times a month here. While this is a busy location, I have never been in line for an irrational amount of time (inside or drive-thru). Staff has always been friendly."

"Quite possibly one of the worst pharmacies I have ever dealt with. 16 years in the pharmacy industry, even several years in retail so I can empathize with how busy and overwhelming it can be but that’s no excuse for terrible customer service. I am appalled by how I was treated trying to get an antibiotic filled for my sick baby. After trying to call ahead to see how long the wait would be to have the phones go unanswered only to be met with I could pick it up the following day and they absolutely could not have my prescription filled in 90 minutes before closing and my kid would just have to wait until then. Inexcusable."

"This is the worst pharmacy I have ever been to. 45 minutes in line, with nothing moving. You would think for their price gouging on groceries, they would at least have good customer service. Terrible at everything."