Great Clips,

3788 Fishinger Boulevard, Hilliard, OH 43026

"The one on mill run is excellent. I think nearly every stylist has cut my hair and I loved the cut perfectly every time. Also every stylist is very friendly"

"We only go to the mill run great clips. It's the best!"

"Dion has been cutting my hair for about 15 or 20 years does a great job every single time never have to go back to have something correctly a true professional"

"You have lost a long time customer with 4 kids. I signed in online the timer said 19 min, I ran a quick errand to the store next door approximately 5 minutes, when I walked into great clips and opened the clock my time jumped from now 13 minutes to 32 minutes. I asked the stylist working how this happened and she explained that more people have signed in. I asked and was confused, I thought it was first come first serve even when signing in online. The stylist explained that this is how the system works. Obviously I had signed down online as to not waste time sitting around in your lobby unfortunately I was told I would have to sit and wait around in your lobby for 30 plus minutes. After this experience I went to your website and I even read the frequently asked questions. That confused me more because your frequently asked questions agreed with me and not your stylist that the purpose is so I don't sit around and wait but somehow I was able to continually be bumped to the back of the line. I did get a haircut at sports clips I walked right in and they had no problem helping me, they treated it as first come first serve. There is no need to send coupons or reply to this email I am sending it as a general customer service point my family will not be back. 4 years ago I gave you a 4 star review, this is the new great clips I guess."

"Long time customer (20 years+) who checked in online for a 90" wait. Watched the time online which actually changed & added another 15" to the time. Checked in at 10:15 & showed up @ 12:20. Was not on the Online check-in list. They added me to the list @ #12 & said I was logged off. "The list is only for 60 minutes". I said if so , why was i given a 90" wait! "That is a customer service problem." They then preceded to take 2 more customers on the list that walked in after me. That's when I left. 20 year+ customer no longer!"