Expert Nails & Spa Willoughby

"Got a pedicure and manicure. No massage at all so don't expect that. Nails peeled off the next day and they were supposed to be gel. Spent around $115 with tip and it's a bummer. Waste of money won't return. All-in-all it's a semi-clean salon that does a decent job. The gel manicure lasted about 24 Hrs"

"My favorite nail salon! My mother and I have been going here for over a year now and we both love it. It is hard to find a good nail salon but this one is by far the best one I have been to yet and I have been getting my nails done for years. Definitely would recommend! I will say, definitely make an appointment, the salon is very busy."

"This place is very close to my home - so for the convenience I really wanted this to work out. The first time I went my nails didn’t last a week. Fine maybe an error. Now I’m trying again, my frustration comes from their customer service. I request a soak off of my acrylic nails followed by a manicure. I pick a color and wait. I ask how long, and can I start with my soak off since it will take time. I was told 5-15 (many people getting pedis) they finish about two pedis and NO ONE starts my soak off. They start doing other nail services. So I ask the receptionist “honestly, are they going to do my soak off” she says no. Prior to this she was whispering with one of the other workers. I feel so disrespected. I don’t think they wanted to service me for whatever reason. It was unfair to have me wait to start a soak off that begins yet another waiting period of my nails being soaked. Shame. Treat people better. Don’t go here."

"Had a great experience here. I was a walk-in, and upon walking in it was a bit chaotic (too crowded at the check-in desk, people paying and leaving, etc.) and I just wrote my name on the sheet and I was taken back within 20ish minutes for a gel pedi and a dip/gel mani. The pedicure foot bath was clean, lined with a disposable liner. Each technician took their time and were gentle/receptive to what I wanted/needed for my nails. Location is great, clean, the staff is great, and the prices are fair. I'd highly recommend it."

"I am a chronic nail biter who has never had my nails done before. I grew them out for a week to make sure they would have a little bit of nail to use. I got a set of acrylics with gel polish in the shade honey. Kenny was so helpful in helping me understand what I wanted. It was a fantastic experience overall, especially for the price! They want you to feel taken care of and pleased with your outcome! Will definitely go back and have already told 2 people about it since going this morning. I asked for short almond shaped nails, which I received. I know this shape isn’t for everyone. Edit: I stopped getting acrylics since starting a job in medical field. I now get gel polish. I don’t remember the tech that removed them but she was quite aggressive and i think ended up damaging parts of my nails and rushed through the whole manicure making multiple mistakes and not waiting long enough for the polish to dry so it burned when curing. But, Helen is absolutely amazing and I request her every time. She takes her time and makes sure that every nail is perfect!"