Life Time

"This place and most of the staff is top notch. But I've been a member for over 6 months and they have yet to address a glaring safety issue. When it's sunny in the afternoon, their is a nasty glare on one side of the pickleball courts. It's blinding and down right dangerous. Everyone says they will look into it, but nothing is ever done about it? Are they waiting for someone to lose an eye before they address the issue?"

"I love this gym! The large variety of things to do here makes working out fun. The kids area is nice and my son loves going while we work out. The açaí bowls are great and I love this option. A juice bar would be awesome, but they do sell juice shots in the refrigerator area. Taylor is my personal trainer and she has been wonderful and so nice to work with. She picks an appropriate level of difficulty for me and I really appreciate that. Very clean, they have everything you need in the locker rooms, and all of the staff are so friendly."

"The gym itself was great. Clean locker rooms, everything was stocked and neat and orderly, staff was friendly, kind, and attentive in locker rooms. Great variety of equipment. The spa staff, however, was rude, was rather aggressive, impatient and just incompetent. I believe her name was Jennifer. I had a complaint and she took out her life’s frustrations on me. She became very passive aggressive, insisting that her mess was my fault, made harsh remarks aimed at staff and members and said things completely inappropriate to be saying to a member."

"I recently received notice that starting January 1, seniors like me will only be able to use the facility during restricted hours... unless we upgrade our Medicare membership to Signature which is an additional $100 per month. The seniors I have talked to are upset to put it mildly. Makes them feel like second-class citizens. I've been a member of Lifetime Fitness for a couple of years. I've love it there! Awesome staff. Excellent equipment. Clean and well maintained. Not sure I'll be returning in 2024, though. Seems to me that Lifetime is being short-sighted about seniors and Medicare membership specifically, placing profit before people. Very disappointing."

"I used to absolutely love going to this gym. I moved out of state for a year and have since moved back. I asked if Lifetime could honor my old membership and they cannot do it at the club level but encouraged me to call corporate. I understand that. However, when I called corporate they showed zero interest in helping me. They did not so much as ask my name, look up my previous membership, ask what club I was from, ask how long I’d been a member, ask about circumstances, etc. Evidently they do not want my business. The prices here have become astronomical. I used to pay $280 + tax for my family of 5 which was already pushing it but we justified it because of the value. Now the same membership would cost me $350 + tax. Evidently they are seeking a different clientele than myself. Disappointed with the lack of customer service and the disregard for my circumstances, but I guess they must not be hurting for members."