The Backyard Zone 2983 Wadsworth Road, Norton, OH 44203

"Jim at Backyard Zone has provided an excellent pool service for my family for the past 15 + years. His expertise with educating/assisting me with maintaining a pristine pool has been invaluable! I was recently making upgrades to my filtration system over the weekend, after store hours. Unfortunately, I was in need of a rather large replacement part in order to keep my filtration system working. Jim went “above and beyond” in returning my call on a Saturday evening to help troubleshoot the problem. He provided a solution and my system was up and running the next morning! To anyone looking for a knowledgeable and patient pool professional, I would highly recommend Backyard Zone."

"The owner, Jim, was awesome. He was so helpful and didn't try any funny games to make money. Just helped me with what I actually needed. He even waited to close one day for me to come back with my pool water so he could test it for me. This place is great. Wish I had known about it before I wasted money at Walmart. Lol"

"Scheduled for pool opening and when the time came the guy advised us he was behind and couldn't open our pool that day and had to push to next business day. The next business day came and couldn't get ahold of him. Tried for several days after that to contact him and was still unsuccessful. Terrible way to go about owning a business, not caring enough to get back with your customers. Not even a quick text message reaponse. The guy just ghosted us completely. Being that it is the end of May made things worse because all of the other pool places are already booked so he basically screwed us. This is not good business practice or a good business to support, he does not care about his customers. Very unreliable or caring of customers."

"Owner was slow, disorganized and extremely rude. After waiting for a long time, he helped other customers who came in after me and was completely dismissive of helping me with a spa repair problem. I will drive as far out of my way as possible to avoid his store in the future. There are much better options."

"Jim is an excellent guy that knows his stuff. They have put in a new liner for us, and installed a salt water chlorine generator for us. The man does get busy and can be hard to reach on the phone sometimes, but he is usually a one man crew at the store. Excellent prices on chemicals and other products. I to fell victim to try and find better prices online, which I did but the products were definitely not the quality Jim and the Backyard Zone carries."