PENZONE Salon + Spa Dublin

"I scheduled a highlight with Tate at the Polaris salon and left paying for a balayage. Before this appointment I'd seen her twice for a cuts and style and talked about wanting highlights. The day of the highlight, I went in and had my hair foiled and paid $220 for chin length hair. I thought it was steep but I didn't question it at the time. Now, it's a month later and I wanted to schedule my next cut and I saw on my profile on their website that I had a balayage. I then followed up to speak with the salon about this mishap and spoke with Cordelia and she reviewed with Tate what happened with my hair appointment and Tate said that she discussed what kind of hair treatment she was doing on my hair. Meaning she talked about giving me a balayage instead of highlights. This is not true, she didn't discuss giving me a balayage, she only asked about the color of the highlights. I scheduled the highlight because that is what I wanted and I'm not sure why she gave me a balayage. After speaking with management about my hair appointment, I am not receiving a refund for the difference. Why would a salon give a different service than requested? I feel robbed and feel that Tate is a dishonest stylist. I would warn anyone who wants to schedule with her. She is a Director and I felt like I was in good hands with her level of experience, but the dishonesty is unacceptable and they shouldn't employ people who cheat their customers. Additionally, the manner in which Cordelia handled my situation didn't make me feel acknowledged and valued as a customer. Without happy customers, a business can't be successful. I will not be returning."

"I saw Quinn at Dublin for an Ombré. The appointment was rushed and this was the result. This place is too expensive to walk out feeling guilty for asking for better and receiving poor customer service. I have seen Martha in the past and she is fantastic! If you don’t know how to do a certain hair technique, seek assistance."

"The salon itself is super nice and my stylist was kind, but the customer service and experience was poor. I’ve never been to a salon where a stylist was almost 40 minutes behind to a 2 hour appointment, and the hosts did not check-in to see if I still wanted to wait or reschedule, or provide any update as to what was going on, without me having to ask multiple times. Additionally, because my stylist was so far behind, my appointment was completely rushed and I felt like I couldn’t ask for what I really wanted, because there wasn’t time, and the salon would be closing in 80 minutes. I was booked for an all-over color and cut, and my stylist asked me if I “really wanted a hair cut,” so as a result I ended up saying I just wanted a quick trim, when I had really wanted a different cut. I also ended up leaving with hot roots, and having to have my hair corrected at another salon because the color was so uneven that my stylist actually asked me if I had box dyed my hair myself. I totally understand running behind, and I was fortunate to have been able to book a same-day appointment, but I would have rather been asked if I could re-schedule for another day or time, instead of wasting money and time on a service that was poorly executed and stressful for both myself and the stylist."

"They are good until they are good. They have no consideration for their clients. I’ve been a client at Charles PENZONE Dublin for 2 years. I’ve had to wait for 30 min or longer than my appointment time most times. Not complained one single time. But I missed one appointment because I was in a real emergency at the hospital with my mom who had a heart attack. Inspite of telling them why I had to miss the appointment and despite being willing to show proof from the hospital, they decided to charge me the full service amount and will not refund that back! And it’s not cheap!! The person who spoke to me over the phone was so rude!! I called several times for follow-up and they said a manager would call me back to sort this out and no one ever called back! I cannot believe that this place has no consideration or value for people!! UPDATE: After I posted this review, they call from the salon that they stylist (who is even a director!) does not want to take me for my next appointment because of me not showing up for my last appointment. Seriously?!? Its not like she did not get paid for my last appointment. She charged me the full service amount without giving any consideration to the situation and now she does not want to do my hair! The person who called me had nothing to say but sorry. This place is awful. I don't think anyone who would like to be treated like humans and who would like to get good customer service should ever visit this place."

"$135 for this mess by a director named Hanan. Compare my hair before and after the service. I feel terrible! I've never had a haircut like this. I asked for trimming the ends without any layer or anything, and the director stylist at this salon does this to my hair! There is no refund or compensation for a hair that I don't know what to with! I ask for the compensation, they say the policy won't allow it. What happens to $135 I paid for this mess that takes a year long to get back to what it was before? I'm traveling out of town on Wednesday and they are not even scheduling an appointment for me after 5 with my usual stylist so that she can fix it for me. Worst customer service!"