Burger King 1110 West Alexis Road, Toledo, OH 43612

"This place was a hot mess a few years ago, to the point we stopped going altogether. Over the past year or two, it had improved a lot. Today we ordered 2 combos, one with onion rings and the chicken sandwich plain. We also ordered 4 hamburgers with ketchup and mayo only. Both orders came with fries. No onion rings. The chicken sandwich was not plain,rather came with the usual mayo and lettuce we explicitly asked not be on it. The hamburgers were all standard, with ketchup, mustard and a pickle, none as ordered with ketchup and mayo only. So literally no one of the 4 in our party got what they ordered and, due to food allergies, some couldn’t eat at all. So I guess we’re back to not going to the fast food place closest to us for a while, unless and until they get it together again. The last time the whole order was correct for 2-4 folks was roughly 5 visits ago."

"Avoid this place unless you want to wait 20 minutes for your order. The help does not seem capable most times I have visited. Customer service skills lacking. I have watched customers roll their eyes and make faces about how bad the service was. Possible I was just there at times when they were short staffed, but it seemed to me like they are struggling to get good help."

"I made a comment tonight to the man behind the window who I believe turned out to be the manager as he handed me my food. I told him good luck tonight and don't get discouraged and thank you for coming to work. There were nine cars in line at 9:35 and I was in the middle. It was taking a while, longer than usual, and I wondered how many people in this line have chosen not to work and will become upset with those who have shown up to work. I believe the worst consequence post-covid is what has happened to the American Labor Force in that it is not a force at all presently….it has become a weakened institution. And when I see customers going off on the people who provide customer service it upsets me greatly due to the misplacement of how we have arrived at this unfortunate juncture absent of all social respect toward one another. Why would anyone yell, scream, threaten, physically and verbally assault someone for a burger that did not come with cheese yet was supposed to? Perhaps a line worker has been yelled at five times prior to your arrival so you conclude the service sucks. There exists a huge amount of entitlement these days in which people hopefully become aware that customer service provides you the product they advertise as well as market, yet they are not your servants. I applaud the staff here in what appeared a hectic night the evening of October 19th. Thank you for coming to work; please keep your dignity held high. You may at times have a thankless job but I am here to tell you that you are appreciated more than you have been acknowledged by customers who chose to come to you in the first place. Oh….the burger was delicious and the fries were consistent once again in their crunchy appetizing delight. Thank you."

"So I rarely eat Burger King or even go into restaurant, well today we did. Let me just say how nice it was. The atmosphere, employees, food was super fresh!! Kianna took our order and was so sweet and courtious. It's hard to find places like this these days, so it was refreshing for sure. Oh and the team behind the counter worked so well together and it was nice to see!!"