Louis Vuitton Columbus Easton Town Center

"This store doesn’t even deserve 1 star. My husband and I walked in on 12/7/23 to purchase a bag for my birthday in January. We were told they didn’t have the bag in the store, but I would would have it delivered to my home by my birthday. My husband put the $2;397 on a credit card that night. I received two documents in my email immediately, the receipt and the order information. On 1/10/24, I contacted LV customer service about this purchase because I hadn’t received the bag or any communication about the status of my order. I was told that the Charlotte store was contacted on 12/14/23 about fulfilling my order, but the order was rejected by the story. The woman from customer service told me the order was cancelled, and the money was refunded to my husband’s card at that time. That was not true. No money was refunded to my husband’s card ever. The Easton store manager told me, “there is a glitch in the system”. Do better, Louis Vuitton. Walmart has better customer service than this store does. How is a $2,397 order cancelled and the customer not notified by anyone and money not refunded? I shouldn’t have had to investigate this like I did."

"The staff is always so friendly here! Joseph is our go to. He can teach any down that you need and he's always there to help."

"Joel is amazing! I will say your experience is very dependent on who you have for sales! For the 2 people who ignored me before Joel and his incredible service as Julia Roberts says in Pretty Woman “bog mistake”. Already planning my next purchase with Joel! ❤️"

"Joel was very helpful with my first purchase with Louis Vuitton! He made my first experience extraordinary ! We’ve tried on a few items and picked a pair that would go well together for an upcoming wedding. Joel recommended so many options and was amazed at his attention to detail. I will definitely be coming back in the future!"

"My 7th times in LV now and always love my experience there. Lately we were helped by Mitchell and he was wonderful. Jeffrey was also amazing, he’s the one who help us most of the time but sometimes we see other sale persons as well."