Cleveland Outlet and Opportunity Center — Goodwill Industries of Greater Cleveland & East Central Ohio

"They don’t put any good stuff in the bins anymore :( the first few times I went they had great stuff but not lately. I did hear an employee mention that they’re pulling better stuff and selling it online which is super lame."

"This place is a joke. No fresh bins at opening for the valued and dedicated customers. I’ve been to many bins all across the United states and they are all consistent and have fresh bins at opening. It should be mandatory. If they can’t have them when they open at 8 they should open later. I don’t go to bed early and set my alarm to rush to get here in the mornings for no reason. It’s beyond frustrating. Do not come to these bins. This place will be closed in a few months with how they run things here. Bad product (mostly tagged bins) and SO inconsistent. Literally terrible."

"We've been to many other goodwill outlets, and these workers are the nicest by far. I've been there a lot and don't understand the negative reviews for the workers. Customers sometimes need to obey the rules better and Everthing runs smoothly. They do seem to change often and there is a pattern to what gets changed. The gentleman that looks to be in charge of the bin changes most days does a great job."

"Workers here do not have respect for the daily shoppers. Management esp. I have found nice items in ware bins. I travel from PA to come here and have noticed bad attitudes here."

"Outlet store is nice and big enough. It's more expensive then other local outlets. They charge 99 cents per media item, not by the pound which is kind of lame."