American Freight Furniture, Mattress, Appliance

"Lynn and Jaheim were wonderful! They had lovely customer service! I will definitely be back to purchase (:"

"Bought a couch and loveseat. Was delivered the next weekend. Movers took it out of box on stairs. Left. We went to go see it and nothing was put together. Also back of couch on both ends were tore. Love seat had middle missing. Called store. Was told would take off delivery fee. Wanted to deliver on Tuesday a new set but we worked. Told will deliver this Saturday morning. Waited all day. Called once and they said between 12-6. I called at 5:20. Manager said we were not on list. Told them I wanted broken furniture out of my house today. Told no one to pick it up. Told manager to get it in am. Cancel our order we are going somewhere else. Told him he has very bad customer service. He said he would talk to his GM which will be in Monday about a refund. Make sure you get details written before buying. It’s now Sunday night 5:52 pm and no one here yet."

"I will never purchase anything from this company again. As a single mom, I work hard to have anything nice in my life FOR ME. I reluctantly purchased a new bedroom set for myself since I moved into a new home. Aesthetically, it’s gorgeous. However, it’s so poorly made, it didn’t even last a year. The bed broke and I got the run around from the manufacturer, the store, the warranty company (that I paid an additional $200 for), and corporate for months. Now they’re saying I waited too long to file a claim when I’ve been actively trying to get help for months. Literally no one would help me resolve this! Then, it broke AGAIN in a different spot last week. I will never, and I mean NEVER, buy from this company again. I now have a broken bed that caves in the middle. I will not recommend a single friend, family member or employee of mine to use this company if they don’t fix this immediately!"

"I have been a customer on and off for years never had any problems till now, I’m very disappointed. I went looking for a refrigerator and they didn’t have the one I wanted they called different stores and nothing so the guy sold me the floor one said it works and said there is no delivery for today or tomorrow but I can get you Sunday I said okay perfect waited all day they called around 5pm and said they are 10 to 20 mins out and I said awesome. Apparently they came to the house didn’t get out the truck and drove off I called them no answer, I called the store and the lady said she don’t know what’s going on and asked if they called when they got to the house and I said no she said she will call me back and never did. My boyfriend was told on the phone that they left because they think the refrigerator is damaged but I’m not sure how they can thing that when they DIDNT get out the truck to see. They didn’t call and tell me what’s going on so I have been calling the store all morning and of course no answer!!!"

"I wanted to edit my first review. We paid for our furniture with a new credit card and we never used the card before that was the first purchase we did with our new credit card and the very next day our credit card company call us to see what purchases we had did. On That c.c. we had three to four different charges on the credit card after we used it at American freight west. The assistant manager Allen took care of my husband and I. personality and knowledge of his products. He was very courteous and helpful. But Beware of purchasing stuff at American freight on the westside even though they did a good job for the most part. Then when it came to delivery day they didn't even have a delivery date for us so they had to work us in. the whole situation ended up being shady for us after all that."