DSW Designer Shoe Warehouse

"I bought a $60 dollar, white, sweatshirt from this store was told by the (rude and unfriendly) cashier, that I had to carry it out in the rain and snow because they are bagless. They’re putting out their customers to save money under the guise of “sustainability”. I was alone when I purchased this sweatshirt and trying to keep it clean until I got home, was irritating enough. Usually I’m out shopping with my young children. If they would’ve told me to carry multiple shoe boxes out with my kids, I would’ve retuned the items and left. You lost a customer."

"Store was clean and staff was great with the exception of the manager/supervisor. She looked as if she had just rolled out of bed and was incredibly rude to the workers, the person in front of me in line as well as myself. This has been my 2nd terrible experience at this store with this staff member."

"Wow, DSW. Your customer service is very disappointing. First, I experienced very unpleasant service in the store yesterday. Today, I realized I was shipped 2 right foot shoes in another order. How does that happen?? When I called customer service, no solutions were offered to fix the situation and ensure my daughter has her Christmas present in time. I will take my business elsewhere."

"First time shopping here today, (9/12/23, approx 4-5pm) Great selection and even larger sizes. Store is very clean and organized. Cashier not friendly at all. Sorry to only give 3 stars but the cashier is so important to customer service and satisfaction, should address this problem."

"The selection was not huge, but had enough versatility. The cashier was minimally polite, but not friendly. I purchased multiple items, but was refused a bag, even after asking. There were bags being used for customer holds, but as a customer, I was inconvenienced. I will shop at a more customer-focused location next time."