Mike the Hatter

"Buyer beware! I do not recommend anyone purchase from this store, especially online orders. I purchased a hat online. Before I could receive my hat, I was then presented with a bill for an additional $35 in broker fees. I had no choice but to accept if I wanted my order. After paying for the hat, the shipping and additional unexpected broker fees, I received and opened the package. I found the wrong hat in the package, and I mean not even close to what I ordered; wrong style, wrong color. I contacted the store to help me rectify the situation. After being told I would be sent a return shipping label, I never heard back from the seller. I followed up several times, never received a response and never received a return shipping label or refund. I was forced to open a dispute with my credit card provider, which has finally settled in my favor. Unfortunately I can not recoup the additional charges I was forced to pay for an incorrect order. I'll have to take it as the cost of a lesson. I hope others learn from my lesson and avoid this shady, unprofessional business."

"I had to move away after 50+ yrs. to make my first purchase from this staple in downtown CLE. Appreciate the professional and courteous service I recieved even late in the evening."

"Fantastic folks to deal with! I needed a new sweatband for my boater. The work was exceptional and the price was more than reasonable. Cannot recommend them enough."

"I wore my Stetson to a barn wedding and got so many compliments on it. Dressed up in a dress, the hat made my outfit complete. To me, its all about the hat! The customer service is outstanding! My thanks so much to Mike. I bugged him consistently about its arrival in time for this wedding. The hat was well worth the wait, arrived in plenty of time as well. Thanks again Mike from the bottom of my heart. Came thru archaid like always for lunch. Cute hat just caught my eye, made me think of Queen Elizabeth so had to have. First person to see me with it on said.."you look just like the Queen!"...to which I gave her the royal wave... Thanks guys..great customer service, all wonderful people in the shop!"

"Absolutely fantastic energetic friendly customer service! Beautiful hat selection for every occasion . Lovely modern design and a fun place to shop! Hats in many colors and styles for ladies and gentlemen! IF YOU ARE IN CLEVELAND, YOU MUST VISIT!"