Ken's Furniture and Mattress Center 1710 Jefferson Avenue, Defiance, OH 43512

"This has always been our go to furniture store; my family, starting with my grandparents, has purchased furniture from them since opening. It has changed hands recently. We will not be returning, nor recommending to any other people as in the past. While the problem was taken care of, the tone was not appreciated. We would have purchased a replacement piece from them; but when $25 became more important then treating a customer correctly, it was indication that our business isn't wanted. It is disheartening. On a positive note, the delivery crew has always been tops. Friendly and attentive. Thanks guys!"

"Wow! I was searching for a new sectional but it had to fit a specific place with certain dimensions. I went into a few places in Defiance but felt the most welcomed at Ken’s. Everyone there was so helpful especially with me being indecisive. I can’t express how amazing the experience of picking out a couch, the material, pillows and even the outstanding delivery service was. Thank you so much!"

"Would have went shopping if the store was open. Times were not correct online for Monday hours…We have never had a bad experience otherwise. We ended up purchasing online instead."

"Aaron is the best! He helped us with such enthusiasm and we really appreciated the time he spent helping us get exactly what we were looking for. Love the basement bargains, too!"

"Absolutely fabulous staff! Very helpful. Not at all pushy like most bigger stores. Nice selection. Didn't expect to find anything on the first pass, but shockingly found an excellent couch on the floor, ordered a matching chair that will be delivered once in. Took our old couch for a small inexpensive fee. If you're in or near Defiance I can't recommend them more! Didn't go there for more than a couch and chair, but when something else is needed they'll get the first call over the big chain stores."