McDonald's,

306 Richwood Road, Walton, KY 41094

"Served cold food in a bag even though I was a dine in and the couple behind me received their dine in a bag. Also that couple was given my remake of a burger and the only reason i know is the man bought the bag back and said this is not my order"

"After forgetting about us in the drive-thru waiting area for more than 10 minutes, an associate and manager seemed to be inconvenienced to fulfill our order when we walked inside. No apology. No explanation. We paid more than $18 for two basic breakfast combos, and lost 30 minutes of road-time. Will never stop there again."

"If I could rate this any lower I would. We sat for 30 minute only to listen to the manager has some sort of personal dispute with what looked like a teenage coworker and had to go in to get our food where they told my husband the food would be remade fresh. The food was cold when we received it and we were still shorted a fry. I ordered a sweet tea and received a diet coke. My son was late for his school event. It shouldn’t take 45 min to get 3 cheeseburgers. This place has really gone down hill since we’ve moved here."

"Real Fast service, people were hustling, but fries were cold, burger just warm. Why? Make food as needed as I'd much rather have hot food than fast service. Cold fries equals not coming back. Bathrooms dirty."

"Honestly, 0 stars would be more appropriate. Frequent mistakes, sometimes missing full meals, poor service. I’ll visit a McDonald’s further away in hopes of better service. Update 3/26/23: been quite a while, so against my better judgement, and ‘persuasion’ from my wife, I gave it another shot over a year later. Mistake. Another wrong meal, missing a 10 count nugget, poor service on trying to get the meal fixed, a line wrapped around the FRONT of the building (not waiting in drive-thru line, instead waiting for food AFTER going through the line), and other frustrations. I could go on again, but it’s more of the same below, and I won’t break my vow again. If McDonalds is your thing - great - just find a different one. Update 12/19/21: gave it another chance to see if service had improved. Definitely not. Went in for a moderate sized take-out order, 30 minutes later, no exaggeration 30 minutes, finally got my order. Wrong. Missing two major items (20 piece nugget and large fry) and more wrong (wrong burger, no sauce for 20 count nugget). This McDonald’s continues to be the worst run fast food restaurant of any restaurant I’ve ever visited. The only reason this location stays in business is due to convenience. Update 12/26: against my better judgement, allowed my wife to convince me to feed her cravings and went back. You know the rest of the story - quarter pounder with cheese missing cheese, sons Big Mac stacked two pieces of bread together, wife’s chicken sandwich with mayo had a tiny squirt of mayo, sandwich not put together, and 1/3 of the bun looking like it had been eaten. F’ing ridiculous. Needless to say, since my wife was impacted this time, too , agreed never again."