Dunkin',

8051 Montgomery Road, Cincinnati, OH 45236

"Gave me the wrong Donut then instead of refilling the sugar the lady put packets of sugar in my coffee I can’t taste anything other than sugar. In an ice coffee sugar packet doesn’t dissolve right away so my coffee is ruined. When I first walked in there was only one girl doing everything she was really sweet but the other two wasn’t up there until I waited for a while while the one girl was doing everything."

"I went in around 12:15 today and was greeted with such kindness and professionalism. My coffee was amazing and was made in a timely manner. The staff were friendly, and smiling. Which is hard to find in customer service anymore. The store was also clean."

"My wife and I stopped to grab a coffee. First impression. The associate taking orders, was on FaceTime with a friend and it took her over 5 minutes to acknowledge we were waiting to order. Then she tells us to hold on, and places her phone down all while continuing her face time conversation. Then she started taking our order, or rather attempting to. We ordered a hot small coffee and an iced latte. Two simple normal Dunkin beverages. She couldn’t figure out how to do it or what we even wanted. Then she proceeded to under charge us, by like 5 dollars. Then the person making the drinks she yelled at to come fix take our order because “ she just couldn’t.” He pops up, and take the order - inputs them wrong. We finally get them and both cups are half full. We left and were only passing through. But, wow."

"I tried reaching out to Dunkin multiple times about our experience here, at first they were responsive, and then they stopped receiving messages. I spent nearly $30 with my daughter here. They gave us burnt food. It was disgusting! My daughter asked for her hashbrowns to be extra crispy, they were wet from moisture and soggy. However, my bacon wraps were extremely burnt. My daughter heard the employees say, those are burnt. And she was thinking they were talking about the hashbrowns being extra crispy. No, they were my bacon wraps. Yet they still serve them? Dunkin told me the owner of this franchise was going to contact me, however, he/she did not. We love Dunkin’ Donuts and support them. But this was highly disappointing, especially knowing no one even responded. Or cared. $30 was a huge treat for us - and to spend that kind of money for junk - and no response?? Not cool."

"Nice coffee shop with outgoing, friendly personnel. We went in and our mobile order was ready to go. They even gave me a small cup of whipped cream for our furry friend. He lapped it up and now Dunkin is his best friend!"