Tillys

"The automated chat page was a mind numbing loop of circular logic. It would tell me they had no record of my order (yes, that's the problem.) Then to come back when I had a confirmation email (I had one, but couldn't track it). When I'd say that, they would say they had no record of my order and we'd be back at the beginning. A Mobius strip of A.I. incompetence. Kafka would blush."

"I’ve never had a problem with Tilly’s until today and it’s very unfortunate because their staff was always cool before now. When I went in to return my pair of jeans today, a woman at the register was acting strange. The first employee nicely asks if I have an email for the rewards account, I reply that I didn’t have an account. She says okay. Then a second employee walks over and says I have to give an email for the return. Seems strange considering I have my receipt but I give them my email anyways not a big deal. Then the employee asks me read the credit card number I paid for the jeans with. Now I’m annoyed, because I have several cards I use to shop with so it’s hard to remember exactly what I paid with...anyways I ask if she knows the last 4 numbers so I can just show her the card instead to speed things along. She claims she can’t do that for “security reasons”. Never in my entire life of returning items WITH A RECEIPT AND ORIGINAL TAGS has a store required me to read them my card number. Basically, I felt like I was being tested. Normally, during a return, the employee will read the last 4 digits they have on file and the customer checks to see if it’s a valid card. Not the other way around. I won’t be returning to this store. I’m pretty sure they thought I stole the jeans or something. Bad vibes. Even if they did not intend to give that impression, they need to change their “policy” because it gives the wrong impression to a certain demographic of shoppers who just want to return items without being investigated."

"I did same day delivery right and I payed an extra $26 for it and my order didn't come in the same day.They had like idk im bad at math but I ordered it on April 5 at 11:59 and it didn't come until April 6 at 12:03 and I live in India. I was so mad it didn't come in the same day and I expect a refund on my entire package including shipping, the same day delivery, the price of my order and 3 free shirts size small please."

"Ordered a pair of Vans on 5/10/20.. was due to be here around 5/16/20. I never received them so I called and they said they must have got lost in shipping and to file a claim. Revived an email stating that they would be delivered on 5/22/20. As of today, 5/26/20 I still have not got my order. spoke with customer service again and they just gave me another date. they offered no compensation for the inconvenience. ABORT MISSION!"

"Love the place. Good clothing. Not the best but still love it. Has some good backpacks. For my birthday I bought a backpack from there and I love it."