Starbucks

"Poorly ran, I ordered a cup of tea online and my ordered online said it would be ready by 11:07. I arrived at 11:20 and was told it would be ready in 20 more minutes by a guy named Nathan. He rolled his eyes when I said excuse me when asking about my order. I asked if I could receive a refund and was told to contact corporate. Violet just sits drinks down without announcing whose drinks are made. Drew apologize for the wait as I was walking out of the door, but by 11:32 I could no longer wait. Nathan made a comment stating “just because I’m waiting doesn’t mean he can make my drink” by this time they had cleared out the place and he didn’t care to correct the issue. I know finding employees who like and care about their jobs is difficult at the moment, but there definitely should be some sort of customer service training for correcting issues and even greeting customers. Violet looks as if she hates her job every time I come in. If Nathan would’ve said “I apologize for your wait” and corrected the issue once everyone was cleared out I would’ve understood. He was nice nasty. If you’re a college student you wouldn’t mind, but for adults who have expectations of what the wait time should’ve been it’s unacceptable. I’ll have to call corporate Monday morning for a refund. I won’t be back to this location because it’s always something, long waits, messy counter tops and dirty floors. Something!"

"I would give 0 stars if that was an option. By far my worst Starbucks experience I've ever had. Decided to go inside instead of the drive thru... Huge mistake. Nobody was in line at the register, so I stepped up. After 3 employees walked past me several times and one employee leaning over the counter 3 feet from me, talking to a friend/boyfriend, I took a step back, thinking maybe I was seemingly to anxious for a coffee. I was on a break and did not have a ton of time. After standing for another minute, I took my phone out to fidget as I was trying to figure if I was doing something wrong or following the wrong protocol. After another minute, another gentleman got in line behind me, I was thinking this would do it, this would get us service! I was wrong. After another 30 plus seconds I was feeling very unwanted by the staffll as i had been waiting now for 5 minutes. I proceeded to turn around and leave, turning at the door to see the staff still leaning over the counter and ignoring the gentleman behind me. By far the WORST customer service I have ever experienced or seen. I have never felt so unwanted and ignored by ANY establishment. Ever. I'd advise to avoid this Starbucks unless you have all day to wait or truly enjoy being ignored."

"Stopped by for some coffee and it was packed with college kids. I felt the need to write a review because the team was handling the crowd very well. Specifically, Tanner was whipping up coffees like it was nobodies business - and good coffee at that. Shout out Tanner!! You deserve a raise!"

"This location is always hit or miss. I order online and pickup before 7am. The last three times my shaken espresso has not been shaken at all and was very separated. Many times the espresso tastes dead. D they don’t always fill all the way."