Chipotle Mexican Grill

"I had a 10:50 pick up order, they unlocked the doors at 11. But when I go inside they don’t even have the drink machine set up no ice… I work in food service and I just feel like these are basic things to get done prior to opening to set yourselves for success ."

"Placed an online order and requested a 7:20pm pickup. Upon arrival, two people were already waiting for their online orders and there were no other customers in the restaurant. I waited 15 minutes after being told they were working on my order. Then I was asked for my name again and told there was no order with that name. I was then ignored for another 15 minutes while they served a few customers who walked in and ordered from the line. Finally someone came out and said my order wasn't made because they were out of brown rice, and did I want white rice instead. Why did it take them so long to communicate this??? I almost walked out but it seemed like my food was finally coming up, so I waited and got it. While I was waiting there all that time, I observed that the front prep line was a mess with food all over the counter, and was not cleaned even once during my wait time. The employees were blasting loud music in the back and wandering slowly from task to task, and multiple times walked past me and others without acknowledging or attempting to help us. One other customer who had placed an online order walked out & never came back. This store desperately needs good management and competent staffing. There are so many 1 star reviews of this location on Google and I wonder why nothing seems to be done to address the problems. This review has also been sent to corporate. I won't be back."

"This Chipotle maintains a consistent level of traffic. I got the chicken and steak rice bowl with brown rice and it was fresh and tasty. However, the restaurant truly needs attention. The food service area had food all over the counter and the beverage station had trash on the counter and the napkin dispensers were empty. I understand that this is a high traffic location, but the staff may want to focus a bit on restaurant cleanliness as well."

"The place was under staffed. Only 6 people that I could see. The food area was a mess. Food pans were low/empty. Staff didn't cross over to help each other. Unclean and unsanitary looking."