Taco Bell 8526 U.S. Highway 42, Florence, KY 41042

"Avoid this Taco Bell! They will screw you out of your money. The manager of this Taco Bell tells me that you have to ask for happy hour drinks at the happy hour Price for the price is not automatic. That’s not corporate policy, says the customer service people answering the phone for Yum brands. The manager was very hateful and spoke to us without regard for customer service or kindness. I would imagine this is a bad Taco Bell in all respects because of the attitude of management. I can’t imagine anyone wanting to work under her. Time to fire or close this poor location!"

"This has got to be the worst Taco Bell EVER! Not only do they open and close when they want, I've lost count of how many times I've ordered and went to pick up or just went to order there and the store isn't even opened like they say. Then when you order items with special dietary items removed or added, they can't seem to read these and follow the order. Example, ordered an item with no lettuce, no tomatoes and add cheese sauce. The item was loaded with lettuce and tomatoes and had no cheese sauce. Like they didn't even bother to read the order. Then tell you "contact doordash" or "contact customer service" when you tell them you had issues, they don't even try and help the customer to make things right. Wish I could say it ended there but it doesn't as the one item that was made correctly and able to be ate gave food poisoning. This restaurant needs a complete re haul or just closed."

"This Taco Bell has by far the worst customer service I've ever seen. They do not know how to continue to take orders when someone is at the window (no multitasking skills), take forever to acknowledge you in store or the drive through, is super slow in making your food and often makes mistakes. When I'm at the window I look in and see workers just standing there doing nothing with a line around the building. The last time I went, I was in line for 30 mins to get my food and when I checked the potato taco I ordered, they forgot the potatoes. It was literally a tortilla with lettuce and sauce. I will drive out of my way to go to the Mall Rd Taco Bell before going to this one. Please work on your customer service!!!"

"Hard to review this location. Inside is always closed, seems due to staffing. Appears there are only a few employees on at a time. Drive thru is usually very slow. Food has always been correct and as fresh as it could be. Employees are great to deal with. Just seem over worked. 5 stars for employees."

"DON'T WASTE YOUR TIME! I went inside to place and order and there were 3 people running the whole place. After waiting patiently to place my order and not being acknowledged at all, I kindly got the attention of an employee who pretended not to hear me. I said "we're ready to order when you are" and he responded with "I can't do that" and continued to ignore us. They weren't busy, they just don't care!"