Courtyard by Marriott Cleveland Beachwood 3695 Orange Place, Beachwood, OH 44122

"Overall good but the HVAC in the room is unstable and ungodly dry. Hot, then cold, then hot, then cold... Couldn't sleep at all because of this. Room was quiet and light blocking curtains were better than most places. Front desk was very pleasant."

"Service is exceptional at the front desk for the two weeks I have been here. There is a bar/bistro/Starbucks which is very convenient in the morning but the evening hours seem to vary. The room with the balcony is clean. I have been to their room with accessible that seemed to have a slightly overall lower quality. However, the staff are accommodating and helped me with my concerns. The shower is a hit or miss. One of the showers I have been to have water that is either cold or scolding hot. There is hardly a medium. Overall, I love this place with friendly reception staff team and spacious rooms."

"The good- Staff was friendly, bed was comfortable. The not as good- this CY has a nice renovated lobby, as all do now, but our room was most definitely not. The shower did not drain properly, the sink did not drain properly. Wall switches loose in the box. The furniture was old and worn out, the corner chair had a nasty stain on it. Also, I didn't realize that complimentary lobby coffee (in addition to the available "Starbucks") was no longer a thing. Just in general, not a very good value for what we spent on a night. It was a stark reminder of why I stopped staying at Courtyards long ago. We just didn't really have any alternatives in the immediate area."

"Wow! 5 star customer service! If I could rate it a million stars I would! Marissa really helped me out when I was having a personal emergency. She took care of me and made me feel very comfortable, above and beyond customer service! Marissa and her team took extra time to make sure I was going to be OK. The hotel was very nice. The food options were good. Starbucks on site! Room was clean and plenty of towels and toiletries. Thermostat in room worked great. No complains here, only high praise for Marissa and her team! Thank you!!!"

"Customer Service here is absolutely amazing, and the hotel is very clean! It’s hard to find people with continuous smiles & pleasant attitudes!!! From the moment I walked in I was greeted like I was Coming To America lol. The rooms were roomy and smelled fresh! The bar atmosphere & fire pit was so relaxing! I know where I’m going to stay my next visit!"