Clarion Hotel Beachwood-Cleveland

"All of the desk agents are rude and unprofessional, if you hate your job get another one ! They don’t care about your experience or your stay.. Please do not stay here. Go to a Marriott and get your moneys worth!! These Rooms are dirty. The bathroom was dirty and the shower-head was broke. The chairs in the room were so dirty"

"Please do not stay here. Rooms are dirty. I had to have them come in into my room and vacuum all the crumbs up off the carpet. The bathroom and the showerhead were broke. The chairs in the room were so dirty that I put the chairs in the hallway and asked the staff to come get it. They are not cleaning the sheets because my daughter woke up with her right eye close shut from some type of eye infection. And the breakfast is absolutely nasty. And they do not cater to people who are lactose intolerant, and do not provide a nondairy milk. Please do not make a reservation at this hotel. Run run run!"

"Decent highway exit hotel with breakfast. PF Chang's, a steakhouse, and a good Mexican restaurant are all walkable. It's a grouping of 3-4 hotels so feels pretty safe. Front desk didn't program my key for my room so I had to drag my bag back and forth. The desk wasn't manned much and my shower had a used washcloth hanging over the curtain. Otherwise I was very happy with the stay. The rooms are up to date. Bedding and pillows were very comfortable!"

"The staff is always pleasant. The rooms are clean & this hotel is quiet and comfortable. Everything you need is close buy. You have your choice of shopping clusters and eateries within a short walk and Beechwood Mall is just a 10-minute ride. The only downside is they don't have a refrigerator or microwave in the room."

"Beware! The management of this motel operates with impunity and does not care whether you give bad reviews or not. Their only response to any negative experience is placating rhetoric. They DO NOT make any attempt to make things right with the customer. This was the worst motel I have ever stayed in. It was a dump! The carpets were nasty. The sheets were stained and smelled like sweat. The room had a musty odor and smelled like a dirty gym. The fan speed was broken on the AC unit and some of the LEDs did not work, which made it almost impossible to adjust the settings. The LED on the smoke detector continuously flashed every few seconds making it difficult to sleep. It looked like a strobe light at night! The faucet plate for the bathtub was loose and dirty. The in-room safe was broken. The room had no refrigerator or microwave. Some of the towels had stains on them. We reserved two adjoining rooms, but were given rooms that were separated by three rooms. The attendant told us that we would just have to deal with it because they were booked. There was no room service the first morning of our stay and we had to search for clean sheets, towels and wash clothes. Only a few towels were available, but no wash clothes or sheets. We made a trip to Cedar Point and got back late in the early morning hours of our last day. We asked the front desk attendant if it would be possible to get a late checkout for 1:00 PM. The attendant assured us that it would not be a problem. They wrote down our room information and told us to have a good night. A desk clerk banged on the door of my nieces' room at 10:30 AM and kicked them out of their room. My nieces were startled and frightened. They rushed to pack up their belongings while the room service attendants barged into their room. My nieces made their way to the lobby scared to death. They were so startled that they didn't think to call me and tell me what had happened. The desk clerk then banged on my door at 11:15 AM yelling that check out was at 11. I answered the door and told the person that we had a late checkout. The attendant yelled, "OH ABSOLUTELY NOT! YOU HAVE TO GET OUT!" We called the front desk and were told that we did not have a late check out and we had to get out. We got our belongings together and rushed to the lobby. We attempted to talk with the management, but they ignored us and would not acknowledge us. If you like dirty motels with rude staff, then this is your place. If you want something decent, better go somewhere else."