DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

"This DoubleTree has had its glory days but is obviously dated. The rooms were clean, fitness center was actually well equipped. The restaurant and coffee shop have pretty limited hours. The front desk staff was always very nice, I was offered a shuttle ride to get coffee since the coffee shop closes at 1 pm and the shuttle driver made it a point to let me know how bothered he was by the trip. In terms of service, he was the rude exception, everyone else was polite, professional and friendly. Decent location off the lake."

"This hotel was the worse hotel I ever stayed in. The lobby was nice but the rooms were despicable, our shower would not drain so basically we had to shower in each other bath water, the carpet was dirty, wallpaper peeling off the wall, need I say more? The only thing that kept me from having a melt down was the staff and the shuttle driver Carl he was the best so kind, helpful, and super funny. I feel like Double Tree bought a run down hotel and just slapped their name on the building. I wouldn’t recommend this hotel to my worse enemy!"

"If you value your safety I would avoid this Double Tree by Hilton location. The shuttle driver likes to honk his horn and startle you when you're unloading your luggage. I was bringing the luggage cart to my vehicle outside this was in the evening. Once I arrived to my vehicle at the curb the shuttle driver pulled behind me within 3-4 feet and honked his horn. This started me and I took my hand off the luggage cart to face the shuttle vehicle. The luggage cart then rolled off the curb and landed on my vehicle. HE never said a word to me and he was not picking anyone up or dropping anyone off. There insurance company said I am liable and I should not have been started. The hotel tried to help me with other issues during the stay. Don't go to this hotel if you want to risk damage to your personal property."

"Pleasant enough stay, and the rooms were pretty clean where it counts. There were several issues though, which I would have attempted to resolve had we booked a longer stay, such as: - Several of the outlets and lights in the room didn't work - The shower body wash dispenser was empty - The shower curtains were a little old and mouldy - Some parking garage elevator buttons missing There were some minor things as well, like a missing tile in the bathroom and the room pen not working. The hotel is definitely in need of a bit of a face lift, and a thorough cleaning / power washing of the parking garage elevator and stairwells. The staff we interacted with were all very pleasant and helpful, and the room itself was comfortable and good enough for our purposes (single night stay as part of a road trip). The central location was also fantastic for us."

"We enjoyed a 2 night stay recently. Everything was incredibly clean, and the staff were helpful and friendly. Huge shout out to Carl, one of our shuttle drivers. He really took our trip from good to great. He was prompt for pick-ups and went out of his way to help us out during a mix-up with locations. We had a great time chatting during our drives and he definitely kept us laughing. The location of the hotel is great for visits to the Rock and Roll Hall of Fame and several top notch restaurants. We would certainly stay here again."