Sonesta Simply Suites Cleveland North Olmsted Airport

"I really like some of the staff they're really friendly and helpful. Katie especially was amazing. From my head is that my husband travels for work we have been there 2 months no problems. Then a housekeeper there named Desmon installing $80 out of our room. I as well watched him stealing Amazon packages from outside people's doors. When I asked him he said he was taking the package downstairs and never did I watched him throw the package away and walk away with the shoes that were inside. When my husband asked for the money he got upset and went in head is kicked out of the hotel the manager Dave was told that he stole the money and was told about the Amazon package he was stealing and did nothing about it but kick us out of the hotel for telling him. Other than that the other staff is great and wonderful. The front desk girl Tiffany gets an attitude with people and gives dirty looks. And if you have a housekeeper who is stealing from people how many other people's he stealing from and people don't realize it when they're stay over cuz he only takes a small amount. I think something should be done about it but when I said something about it I got kicked out of the hotel last minute got kicked out of the hotel after our stay was extended they came to us and said you have three hours to get out."

"Stayed here one night when our flight got in late. Pros: clean room, kitchen in the room, price, location, Cleveland art downstairs, water temp was good. Cons: paper thin walls. Someone's alarm went off at 4 am, 4:30 am, and 5 am and it sounded like it was IN our room. Same for any conversations nearby. Three pillows for 2 people. Uncomfortable bed. Weird smell in hallways. I'm pretty flexible about hotels as long as I can sleep. This one did not pass the test. Won't be staying at this chain in the future."

"The rooms are always clean, staff is always friendly! I stay here every single time I come to Cleveland. The price is competitive for a hotel room, and BEYOND great for a suite! They are about to start some renovations, so it’s only getting better!"

"Highly recommend staying here! I spend a lot of time in hotels due to near constant travel for work and have stayed at many Sonesta properties (they can be hit or miss). I was pleasantly surprised by this location across the board. Exceptional and friendly staff, well-cleaned rooms with comfortable bed, spacious bathroom, lots of storage space, and the kitchenette & large desk was a bonus! I only wish I could’ve stayed and enjoyed it for longer. Do not let the hallways fool you, as the rooms seem to be updated at some point in the past several years and are in really good condition. It was also very quiet and there are plenty of food and stores nearby."

"I would rate this hotel with way more than 5 stars. From the location, cleanliness, and of course the staff. Katie from the staff even babysat my Yorkie boys so we could go out to dinner. There were so many great team members. Names I remember are Dave, Z, Carol, Katie, J, Meghan and apologies to the names I can’t remember. Spacious rooms with every amenity you can imagine. Full size fridge with ice maker, garbage disposal, dish washer and all utensils needed. Outdoor gazebo with grills for guests to use. At least 10 stars in my mind. We will definitely be back. We’re also recommending this hotel to all our family and friends."