Hampton Inn & Suites Cincinnati-Downtown

"Do NOT valet or park in the garage next to the hotel. We stayed 1 night and woke up to our truck window bashed in. The police said there was nothing they could do and that the garage was a common target because there is no security or cameras. At that time, there were several dozen cards that were hit, and the police weren't done canvasing. Why the valet company continues to park cars there knowing that the garage is hit on a regular basis is ridiculous. They should at least warn guests of the potential concern. Room & location were great. Aside from having to drive home in sub-zero temps with a missing window, and no one trying to help or apologize for the situation, my only other complaint would be the elevators. It's great that they require you to use your room key to access the guest floors, but the key card we were given did not work. We also attempted to use our digital key, and that never worked, either. Lots of standing in a tiny elevator trying to get to our room. We had a wonderful visit overall, but that was dampened by the way our trip ended."

"Hotel staff was decent. Lady at the front desks that I dealt with the most was very nice and understanding, but we will never stay there again. Walls in the room were filthy. Elevators and hallways were not in the best shape either. My biggest complaint is the valet. Our car was broken into, car window was busted out. And not only ours but 11 other cars that night. It happened two days prior to our knowledge, no one informed us until we asked for the car when our stay was over. Valet is a 3rd party service the hotel uses so the could not offer up any help. The valet manager JR was not helpful and didn’t seem to care too much just said “sorry this happened all I can is refund your money.” No security for the garage whatsoever. The cops informed us that this specific parking garage is the worst in the area. Over 100 Car break ins within the past month alone and this valet service is not being helpful or taking steps to change anything."

"Staff was very friendly and courteous. Rooms were huge with a great view of downtown. Of course, the location was perfect. Walked to fountain square, Findlay Market, and every store and restaurant we went too. (Plenty to choose from) But the biggest surprise was their tasty breakfast bar with plenty of options. Those cooks and cleaners do an amazing job. Tables were clean every morning and the waffle "dessert" bar was great! The entire staff is what made this particular location, excellent and worth coming back too! Highly recommend!"

"Apparently they do not have or have too few ADA rooms. Be sure to ask for a room with a tub if you can not stand in a slippery shower. I have been unable to switch rooms despite falling a few nights ago. The rooms are fairly clean as long as you don't look too closely. Which from the floor of the bathroom after falling you end up seeing the floor way too closely. The location is good since it is right near fountain Square. And Tuesday and Wednesday nights they have a social hour with food. Though the food is hit or miss. On a whole given management's lack of response after 5 different requests to move, over 12 days, to a room that is safe I won't be staying here or suggesting it to other people. I have even taken up with my employer who booked the hotel due to management not taking my issue seriously."

"Traveled down for an event in the area. This was my first time staying here with my guest. Overall experience was great. Every employee was fantastic to work with. They all seems to enjoy helping us with anything we needed. The breakfast in the morning was good as well. Plenty of options to choose from. Would highly recommend this hotel to anyone traveling in the area."