Aloft Newport on the Levee

"Had to stay here when our furnace went kaput late one night. The staff are very friendly and accommodating. The rooms however were very worn and the bed was the most uncomfortable i’ve slept in for a very long time. I didn’t sleep a wink."

"Hello this is home away from home!! This is a very clean, accommodating hotel. It smells fresh when you come in. It is very modern decor. I visited one in Green Bay,WI. I thought that it just was rare because it was the same as this one. So, this is my second stay at this chain. They are all the same!! The staff is amazing, prompt, friendly and informative. The place is impeccably clean great housekeeping team. They are managed well. When we came in we was greeted by the manager. The parking is always safe. The building is mod. A very cool place to be when away from home. There is a bar. My only suggestion would be to have a happy hour with live or really good music. A charcuterie board would be a great idea also! Get out of the pool come to happy hour with delectable snacks from the locals here goetta, meats, cheeses, pretzels. Cincinnati has a great German community that would cater to this for any hotel."

"Horrible experience overall, but only due to the general manager ‘Rob’. The owners and stakeholders of this property need to remove him from his position immediately. I have never been treated so badly, extremely unprofessional. Evening shift front desk manager with the dreds was wonderful. He was welcoming, nice, professional, personable, overall customer service great. Probably would be much better choice for the hotel as the GM instead of that other guy. We had a wonderful evening, swam in the pool, had a fantastic time with our children. And the snacks they offer on site to purchase was great. Our room — NOT great. We woke up this morning to NO HOT WATER in the shower and that was not good. We had 2 adults, 2 children to get ready for the day and called down to the front desk to ask for an extended check out and told them about the water situation. The sliding door to the shower did not work and was off track so we could not close the door for privacy to use the restroom. The general manager told us he had already given out all the extended check-outs and that we could not have an extended check out and they could move us to a different room to shower but we still had to be out by 11. Oh and the room phone did not work either, only on speaker so my children were hearing all of this. So he was willing to move us to a different room to shower but would have to be out by 11. That would have given us no time to get ready, as it was already 10. 1 hour to pack up switch rooms and get 4 people ready????? Impossible. Unreasonable. Shocking that this so called general manager was talking to us in the tone he was talking in, thus we told him he did not have to act like a prick and then he told us he was calling the police on us?!?!?!?! WHAT????? Why?? Go ahead we haven’t done anything wrong but I will not subject my children to this. We will never be back. I am a disabled Purple Heart veteran. This hotel offers disability accommodations it says and I didn’t need any accommodations, but just wanted hot water and a bathroom door that actually worked properly. ‘Rob’ ruined our experience. This is ridiculous and will be reported to the BBB. Oh and forgot. The closet door on one side wouldn’t open properly either. Which all this would have been understandable but not with how the GM treated us."

"I usually don't stay at aloft. Very easy to get to. Lobby was fresh, clean and new. My room was clean, neat and cool when I walked in. Shower is the highlight of the room. Hot and vibrant! I didn't eat breakfast (cost is additional) but I did grab some snacks at night (cost is extra) and they have a large variety. There is parking directly across from the hotel. Easy to get to but be sure to check in first as you need the room key to access the garage and to use the elevator in the hotel. I liked it. I would come here again."

"Hotel staff was super nice and helpful. We had trouble using the key card in the elevator and a very kind clerk helped show us. There was light stains on the blanket on my bed but other than that the rooms were super clean and updated to a modern look which was nice! Plus there is so many cool bars and things to do in the area surrounding the hotel. I would definitely come back and stay here again!"