SkyLight Inn & Suites 34600 Maplegrove Road, Willoughby, OH 44094

"Would not recommend this hotel (Motel). The room was dirty when I arrived, the walls were dirty, there were dead bugs in my sink, it smelled like cigarettes even though the room was smoking free, the AC was full of dirt and dust, the bed was dirty and filthy as I received a bug bite on my wrist, and one of my neighbors at the hotel decided to leave an empty case of corona outside of my room. Not only that, but the staff are rude too, when I was checking in, the old lady working at the front desk said aggressively and rudely “What do ya want?!” However when I checked out, there was this one lady who was kind when I told her the issues I had with my room, and showed good customer service. Overall this is the Worst hotel I’ve ever been too, and would not recommend anyone to stay here, as it’s filthy and some of the staff are rude."

"The cleaning staff needs a refresher course on how to clean,because obviously they forgot how. Towels dirty,bedding dirty,bathroom floor stained around the toilet with I'm assuming piss. Rooms smells like musty balls and the doors looked as if someone kicked them in several times before,so I definitely didn't feel safe. It's horrible"

"Our room clean when we arrived. They even upgraded us to a non-smoker room for a $10 which we found to be thoughtful, as we are non-smokers. So far everything was good. No complaints here!"

"This place does not deserve the one star rating. However, you must give a star in order for you to rate this horrible disgusting place. Upon arriving due to Fair Bridge hotel situation. I asked before I commit to checking in "my I please see the room?" The man behind the counter was rude and and uninviting... you have a reservation? give me you id! He checked me in switching my single room for a double. I replied, I need to see the room first. He hand me the paper and said over there. I replied over where? Looking at me like I am stupid or something. First, impression is no, people are smoking marijuana, hanging out side, I drive over to the building 276, smell horrible in the entry way like trash, food, marijuana and alcohol. Oh and it is literally trash on stairs. Someone's fighting in the room as you approach them the hallway. Ienter my room. The marijuana smell is so thick, I try to turn on the ac to filter it out some the ac do not go pass 76. " turn on the lights to find stains on the pillows, looking around the room it so dim that you trying to visually see you surrounding... turn on the flashlight on my phone to confirm the stains on the pillows. Open the refrigerator (nasty around the rim) turn on the light to the restroom, there's feces on the toilet, restroom is beyond nasty. I went to the office. He already knew and was rude. You waited a whole hour. I'm looking at the man like sir, I literally just left your office. I HAVEN'T EVEN BEEN GONE 15 MINUTES. you saw me outside you office in my car on the phone with priceline. The man told me that he couldn't deal with me and I made hand gestures dismissing me. Priceline heard everything. How rude he and the other guy was, how he lied and said it was a hour when it wasn't even 15 minutes. How he stated that he wasn't going to deal with me. How he posted signs after, I said the rooms was filthy and needed to be cleaned. In fact, shot outs to the young man that said, run far from here... this wasn't the complete worst decision I made for me and my kids. Ipray your situation gets better. Another man gave me information on the possible lawsuit again the hotel and told me to notify the lawyer asap. The guys left without assisting me in resolving the problem. I will be calling Lisa (skyline) manger on Monday. This is unacceptable. My camera didn't do justice in capturing the feces on the toilet you can see a spec and I didn't take photos of the private area hair in the sink and counter. I was just ready to go! Think before you wver book with skyline"

"Please DO NOT STAY HERE! This hotel is not as advertised. I stayed here with two friends, it is more like a motel than a hotel. The hallway smells like smoke. The rooms were dirty, had dead bugs everywhere. Everything is old and damaged. Stains in the bed sheets. The door of the bathroom didn’t even close. And the worst of all, there was a police man patrolling the inside and outside of the “hotel” our entire stay. It was extremely sketchy and scary, especially as 3 girls. Customer service is terrible, staff is rude and doesn’t even answer the phone. We called like 6 times and no answer. I don’t even know why this hotel is still running. It should honestly be shut down. The price definitely does not match the quality. I would highly recommend spending a little more to be in a safe and clean hotel."