Express Inn & Suites

"Minus five stars! Rent a room somewhere else. Go anywhere but here. I have never had such a horrible experience. I am a Doctor and as such I travel frequently. I have stayed in many hotels. As we all understand if you pay for something that is what you get. Express Inn Decatur does not do that. They do not provide what you pay for. That is fraud. There are no hotel staff present at this location. If you call the front desk from the room the call does not go through. I had left my phone at one of my clients. By the time I returned to the room, a little more than an hour after I had checked-in, I noticed the room was missing several key amenities. I had to lookup the hotels contact info on my phone. The call goes to a standard computer greeting and they do not provide an option to speak with reception. After clicking the best option, "booking", I was finally able to speak with someone. I requested that the amenity be brought down to my room, but there are no staff present. The kiosk in the main lobby, in which you have to use to check in, provides a screen with someone somewhere, but not at the hotel. It looks like they are not even in the United States; Just some rich gentleman from India where the sun has not set despite it being locally dark outside. I asked for a refund or a discount. The kiosk gentleman tried to reach his boss. This took some time. The kiosk gentleman, in a strong Indian accent, "This is not our policy[...] No refund. [And] Since you used the room for many hours you can checkout now and I'll give you a 50% discount." I tried to explain to him that only 2 hours had elapsed since I checked in and that the room was clean, but he basically said take the discount and leave now or pay the full price. I asked to speak with his boss and he said that he would call me. Its been several hours and no call. I wrote this the night of the occurrence while waiting in the cold parking lot. I ended up driving to the big city to stay in a better hotel. I will be reaching out to the Better Business Bureau in an effort to support my claim of business fraud and to pursue a swift resolution. I advise the reader to avoid this business."

"We rented a room with a kitchenette. No pots, pans or baking sheets. No shampoo or paper towels. The place looks nice but is run by people that barely speak English or not at all. With someone running the place that has lived in America it would be beneficial to meeting the needs of Americans. I don't care about nationality but there is certain things we expect out of a hotel. The least of which would not just be paper towels in a kitchenette. They have invested the money to have a nice hotel, why not be a nice hotel?"

"Very good price. Clean rooms. Comfortable beds. We should have done a better research. No elevator, no blow dryer or coffee in room. Had coffee provided in lobby. Ice was downstairs also. So if you are handicapped make sure you ask for room on first floor. No breakfast, and no contact check in and out. You talk to gentleman on kiosk in lobby. None of this would prevent me from staying again. I would just make sure to ask for first floor accommodations."

"I booked a reservation here that was supposed to be refundable, and cancelled In time, but they still charged my card. This is my own experience with this hotel."

"Stayed here during the Portland engine show. Would definitely recommend, very clean rooms, check in was smooth, and a great price. Only thing to improve would be faster/better connectivity to the wifi."