TOCA Soccer Center Richmond-Bedford Heights (formerly Force Sports) 26555 Richmond Road, Bedford Heights, OH 44146

"Caleb literally did not help us instead he tried to send us out from the soccer field."

"We came to this field every Tuesday for the past two months and never had an issue. The Fields weren't bad, and the people were good. However, 2 weeks ago, we reserved a field for today for 9 o'clock, and the majority of us drove 20-40 minutes to find out the person didn't put our reservation on the schedule like he told us. Caleb in the front office wasn't helpful at all. Like a joke, He gave us the phone number to call the managers office, knowing she's not there. Even though its their fault for not putting in the reservation, He kept on saying that their company policy says that they can't make same day reservation. The funny part is that the field we reserved 2 weeks prior was empty, which I figured shouldn't have been an issue for us to use since it was clearly their fault for not putting in our reservation. We have been a consistent customer for the last two months and had no plans to change until the recent events. Overall, customer satisfaction is -10, customer support is terrible, after the unprofessional and bad attitude we received from Force Sports we won't be coming back to play again. They lost a loyal customer for not showing respect and by not doing their job and wasting our time."

"Multiple experiences of missed bookings. They don’t allow u to book in person so you have to do it in the phone. You go to book on the phone they say u have it but don’t provide any confirmation on it. Just the employees word. The employees word has had at least 4-5 missed bookings made. The managers only work in the morning so their is no accountability for late night bookings and the employees will only ever say that’s above my pay grade or I don’t know"

"We come every Tuesday here for the past two months and never had an issue fields weren't bad and the people. 2 weeks ago we reserved a field for today for 9 o'clock and most of us drove 20-40 minutes to find out the person never put it in like he told us. CALEB in the front office wasn't helpful at all and jokingly gave us the phone number to call the managers office knowing she's not there. There was a field available which I figured shouldnt have been an issue for us to use since it was clearly their fault. We been a consistent customer for two months and had no plans to change other wise..."