Cleveland Clinic Akron General Spine and Pain Institute, Kent I 307 West Main Street, Kent, OH 44240

"I’ve been trying to schedule, called three times and nobody answers the phone so you cannot schedule an appointment And nobody will call you back"

"Dr Mehta and np dapoz didn't not listen to my complaint. Both were adamant that I had neurological issues when it was achilles tendonitis (both ankles) and tight muscles. How can drs miss something a first yr med student would see and know. NP Karen was the only one helpful and noticed my tendons were swollen."

"Pain is miserable, the people that work here are not. They legitimately care and will go above and beyond in trying to help people, can’t recommend highly enough."

"I honestly think this medical facility is just after your money. They do not care if you are getting better and will schedule you for every test they can, just to make a dime. Be very careful about making sure you have approval for a procedure. This agency will do it any way and you will get stuck with a huge bill that you cannot pay. They never talk to you as a person, just the coldness of the stupid "My Chart" I am trying to save you all a lot of grief and pain, and even money."

"I wasn't going to leave a review until I read the other review about having issues with pre certification. I too never received a prior authorization and had to leave this office disgusted and disappointed. A few members of the office staff are very rude. I had to wait three months to get a procedure, was spoken to rudely by a few office staff members one of whom suggested that I go to my Primary Care to get an authorization to get Physical Therapy when the specialist they work for ordered the therapy. She said they don't do that there. Makes ZERO sense, doesn't it? Called insurance after two months (YES 2 MONTHS) and never received prior authorization. I went back and forth and called physical therapy office who had to contact this office and STILL NO PRIOR AUTH. Their saving grace is Karen. She is great and very helpful. I didn't want to leave because of her willingness to help but she is the only one that I felt was really making an attempt to help me and not taking their time to help a patient who is in pain. Would not recommend unless you see Karen and don't take the attitudes of some of the staff because some think its ok to delay care. Also magically back pain isn't going to disappear because you lose weight. Lose the bias."