Stark Ambulatory Surgery

"I was scheduled for a colonoscopy at 9:15. I showed up at 8:30. I and 20 other people were not checked in on average for a total of 2.5 hours. I was not checked in until 11:40 and then brought back 5 minutes later. I then, was not brought back for my procedure until around 12:45. If I, as the patient, shows up late to an appointment, I am charged a late fee and told to reschedule. For all of these patients that had to do a colon prep.....who wants to show up again and do that all over again. The doctor isn't charged a late fee.....the doctor isn't told to come back another day. They charge their fees and are done with it. I asked about why there was such a delay once I got back and the nurse told me that she has no idea and the people back prepping patients have no control over what goes on out front. If I had to make an appointment....what was the point of it if my appointment was that delayed? What should have been said is show up around this time and maybe we will check you in. This looks really bad on Dr. Fahmy and Dr Xiao. If you can not handle this many colonoscopies and endoscopies in a day, please consider your patient's time and practice better time management. If shoe were on the other foot, you would expect the same of us as the patient."

"Stacy with Dr .Fahmy is very rude Ive been there twice first time she said to other nurse she smokes she should quit (really Stacy) she needs an attitude check !!!!! Next time I told her that the medicine was burning she said yeah she made me very uncomfortable both times......on the other hand Dr. Fahmy is wonderful !!!!"

"Front desk needs an attitude check or customer service training. You're a patient advocate not a traffic cop. Cut the attitude"

"Everything went great. I would recommend this place for your medical needs."

"Listen, in case you all didn't know Heather is really great. Her smile, her kindness is exactly what the front desk needs. Once in the back, the people were nice as well. Thank you all for being patient, personable and professional."