Hopebridge Autism Therapy Center

"We started the process of getting an autism diagnosis for our son on November 9th. They took all of our information and his pediatrician sent over a referral. The facility informed me that their corporate office sets up the appointments and it can take 6 weeks to get a diagnostic appointment. So after that 6 week waiting window I started calling for updates. Sometimes I would leave a message and much more rarely an employee would actually pick up. They told me over and over again that they don't make the appointments and I just had to wait for corporate to contact us. Finally last week I started to get very impatient and started calling and leaving messages daily, yesterday, February 20th, someone finally picked up the phone. She said she had been getting my messages and her supervisor was supposed to call me back. I asked if it was possible for me to call corporate myself and this has been going on for over three months now. She gave me the number for corporate. I called them and they informed me they don't accept our insurance. After more than 14 weeks of constant calling and getting told over and over again to just wait it out. I don't understand how this can continue to happen. There are countless reviews on this company treating patients in this way and I would like to warn any parents seeking a diagnosis to look elsewhere. Our insurance hasn't changed since November, there is no reason they couldn't just tell us they don't accept Athem and we could have moved on. I would give this company zero stars if I could."

"Amazing, caring staff. Thank you Hopebridge!"

"My experience with HopeBridge has been great! The staff is wonderful and my child really looks forward to going. I would definitely recommend to any parent looking for therapy services for their autistic child."

"My child is THRIVING because of hopebridge! My daughters aggression has gotten so much better. Hopebridge has helped my child to to better communicate her needs and wants, they give my child the opportunity to learn and play with little ones just like herself. Hopebridge even offers parent training, which helps parents so much!!! I know that I can always go to my child's aba therapists for any concerns I have. They give me HOPE for my child's future! I could not be more thankful for hopebridge! They go above and beyond what I ask of them and ALWAYS exceed my expectations! Thank you Hopebridge - westlake Ohio! They are also taking every absolute precaution when it comes to covid-19! This is the medically necessary therapy that improves the lifes of our little ones I couldn't be anymore greatful!"

"Should be ashamed that y’all are still open and willing to open back up with kids and staff who can get the virus and have families to go back to. It sounds very selfish of your company to even have the kids in the environment I don’t care what precautions you are taking, they are not good ones."