MinuteClinic at CVS

"Marianne was a great help with my nerves and loads of questions. She is very understanding and great at what she does!"

"The MA Amy, or whatever she was was extremely rude to my 5 y/o son. All he did was try to climb on the examination table and she snapped at him to "get down" and "sit". No smiles, no warmth. She needs a job that isn't with people. Will never go back there again."

"Scheudled an online appointment a day in advance. Waited all day for the appointment. Drove 25 mins for the appointment, was faced with unforeseen traffic. Called the number that MinuteClinic has listed....an 866# representive on the line tells me not worry, we have a 10 minute grace period. I arrive at CVS within the 10 minute grace period. I go to the pharmacy because any other location I have been in MinuteClinic is always near the pharmacy. I wait in line to check in, a few minutes go by so I start looking around while I'm waiting. I realize there is a separate area within the store for the MinuteClinic and promptly go directly there. Only I find there isn't anyone to check in with. So, I start signing in on the computer and find that my confirmation code has expired. I am no longer in the 10 minute grace period. I start lightly knocking on the doors to let someone know I am here and I HAVE been here within the appropriate time. No one answers the doors. Finally, a woman walks out (a nurse) from behind one of the doors. I try to explain the situation to her. She has no sympathy whatsoever. Didn't even seem like she cared. It seemed like I was more of a nuisance rather than a very ill patient. She was sure to let me know that "the number you called wasn't anyone here so I don't know why they would tell you that you had a 10 minute grace period!" My question is this, if the number listed for the MinuteClinic is going to connect me with a representative FOR the MinuteClinic and they are unsure of the policies then you might want to consider listing an accurate phone number for your company or train your staff and representatives more thoroughly. Lastly, the nurse was not nice, she was not caring, she had no sympathy and she was short and rude with me. If you are a person who is dealing with sick human beings you should learn how to effectively handle them and their issues. Rather than telling me about your next patient and making them wait when no one had even checked in yet! Terrible approach. You can't teach someone customer service skills. CVS has lost my business and I will be sure to pass along my saddening experience with all I know who frequent CVS."

"They are a Walk-in clinic that doesn't take walk-ins. Figure that out! Their website says walk-ins accepted until 4:30. I get there at 4:15 with NOBODY there. Nobody waiting- nobody currently in the room. Do they take me- Nope. Because someone is scheduled for 4:30 and 5. Can I come back tomorrow? Nope- They are already filled up. What's the point of a walk-in clinic if you have to schedule 2 days in advance?"

"Got to this location at 7pm last night with a sick child & there was only one person in line with someone else being seen. The screen said they were "full." How? Then while trying to figure that out, the people waiting stopped one of the doctors there going into the room to ask a question & she said she was leaving so there's only one doctor for the rest of the night. Do you think that's why they're full? Because the one decided to skip out on her shift?! POOR BUSINESS ETHIC! Way to care about the community. If you close at 8, ACTUALLY STAY THERE UNTIL 8. So ridiculous. I thought doctors are supposed to swear by a code of ethics not leave their job early on a Wednesday night. Real nice. Would never recommend this place."